Introduction
This Training Program is designed on the latest standards and the quality management system requirements specified in the International Standard.
The adoption of a quality management system is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives.
The potential benefits to an organization of implementing a quality management system based on this International Standard are:
- a) the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements;
- b) facilitating opportunities to enhance customer satisfaction;
- c) addressing risks and opportunities associated with its context and objectives;
- d) the ability to demonstrate conformity to specified quality management system requirements.
Course Objectives
During this training program, participants will gain knowledge in the following topics;
- The quality management principles described in ISO 9000
- understanding and consistency in meeting requirements;
- the consideration of processes in terms of added value;
- the achievement of effective process performance;
- improvement of processes based on the evaluation of data and information.
- The concept of risk-based thinking.
- Understand the relation with other management system standards.
Course Outlines
Day 1
Context of The Organization
- Understanding the organization and its context
- Understanding the needs and expectations of interested parties
- Determining the scope of the quality management system
- Quality management system and its processes
Day 2
Planning
- Actions to address risks and opportunities
- Quality objectives and planning to achieve them
- Planning of changes
Day 3
Leadership
- Leadership and commitment
- Policy
- Organizational roles, responsibilities and authorities
Day 4
Operation
- Operational planning and control
- Requirements for products and services
- Design and development of products and services
- Control of externally provided processes, products, and services
- Production and service provision8.6 Release of products and services
- Control of nonconforming outputs
Day 5
Support
- Resources
- Competence
- Awareness
- Communication
- Documented information
Day 6
Performance evaluation
- Monitoring, measurement, analysis, and evaluation
- Internal audit
- Management review
Day 7
Improvement
- General
- Nonconformity and corrective action
- Continual improvement
Day 8
The success elements of TQM
- Customer-driven quality
- Plan, Do Check, Act (PDCA) model
- Eight-step problem-solving methodology
- Process thinking
- Eliminating the nonvalue added
- Lean thinking
- The seven types of waste in organizations
- Visual management and the 5S program
- Six sigma
Day 9
Improvement tools and methodologies
- What is a quality tool?
- The seven quality control tools
- Cause and effect diagram, check sheet, control charts, histogram, Pareto chart, scatter diagram, stratification
- Brainstorming
- Tree diagrams: how-how and why-why diagrams
- Force field analysis
- Affinity diagrams
- Process mapping: 'the turtle'
- Poka-yoke
- Management by facts and data
- Continual improvement and Kaizen
- Enhanced employee participation through idea-generating systems
- Employee reward and recognition
Day 10
Elements of a continuous improvement process
- The eight steps to achieve improvement
- Critical success factors and common failure factors in TQM
