Personal Skills

Training Course: Internal Consultancy Skills at Work


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PS1094

20 - 24 Jan 2025

Madrid (Spain)

Hotel : Pestana CR7 Gran Vía

Cost : 5250 € Euro

Introduction

To excel as an Office Manager, Administrator, or Secretary you need to perfect your interpersonal and behavioral skills, to ensure you stay in control and on top of every one of your responsibilities.

In this program you will learn how to:

  • Prioritize your daily responsibilities to achieve maximum output
  • Streamline your work practices and office environment
  • Communicate effectively and assertively at all levels
  • Understand yourself and others thereby improving interactions and relationships
  • Use techniques to help you think creatively, solve problems, plan, and make decisions

Course Objectives of Internal Consultancy Skills at Work

 

Participants attending the program will:

  • Learn how to prioritize and cope with multiple tasks
  • Learn how to think as a manager – planning, making decisions and solving problems
  • Learn how to improve their communication skills to enhance their relationships
  • Learn to manage your thoughts and feelings and improve self-confidence
  • Learn how to be assertive and therefore more effective in the workplace
  • Understand and develop intrapersonal and interpersonal skills

Course Methodology of Internal Consultancy Skills at Work

The program will be interactive and practical; with learning, methods to suit every kind of learning preference. There will be activities in groups and pairs as well as individual exercises and everyone will get an opportunity to discuss their work challenges in a supportive environment. There will also be an opportunity to practice assertive communication skills through role-play and to present a presentation towards the end of the week.

Organizational Impact of Internal Consultancy Skills at Work

  • More proactive confident team players
  • Increased creativity and productivity
  • More motivated customer-focused staff
  • Reduced absentism and illness through reduced stress levels
  • Greater harmony through increased self-awareness and interpersonal skills
  • More productive meetings and better time management

Personal Impact of Internal Consultancy Skills at Work

  • Substantial increase in motivation and confidence
  • In-depth understanding of the principles and practices of successful office managers
  • More calm and satisfying work-life through stress management and self-awareness
  • Greater self-respect and communication impact through learning to speak assertively
  • Overcoming fear of public speaking and creating an effective presentation
  • Knowing how to get organized and stay on top of your tasks and time

Course Outlines of Internal Consultancy Skills at Work

DAY 1

Taking Control of Your Work Life

  • Introductions – Getting to know each other
  • Understanding and clarifying purpose, vision, and mission
  • External and internal customer service
  • The secret to working smarter rather than harder
  • Using high leverage activities to achieve more in less time
  • Controlling, prioritizing and organizing your work
  • Making a long term plan to create the best office in the company!
  • Streamlining your office systems
  • Getting your paperwork under control
  • Making your office user friendly and efficient

DAY 2

Essential Administrative Skills

  • Harnessing the power of the mind – through Mind Mapping Techniques
  • Right brain/left brain theory
  • Managing larger projects to meet deadlines
  • Planning skills – using a Gannt chart to chart work progress
  • Problem-solving techniques
  • Becoming more proactive
  • Decision-Making tools
  • Managing meetings effectively
  • Keeping minutes of meetings
  • Working with more than one manager

DAY 3

Vital Communication Skills

  • Common communication mistakes
  • Different styles of communication
  • Communicating with Confidence
  • Learning to be more assertive
  • Win-win conflict resolution
  • The most effective way to say no
  • Understanding and using body language
  • Understanding gender differences in communication
  • Overcome biases and discomfort associated with exercising power
  • Understanding different personality types and how to deal with them
  • How to create an effective working relationship with any kind of boss

DAY 4

Developing a professional skills

  • Listening skills – seeking to understand before being understood
  • The number one reason we don’t listen well
  • Creating a professional image
  • Leadership skills
  • Knowing and accepting yourself as a leader
  • Making things happen from anywhere in the organization
  • How to make presentations with confidence and power
  • Overcoming the fear of public speaking
  • Learn the essentials of planning a presentation
  • How to hold the attention of a group
  • Painless methods for giving corrective feedback
  • Best practices for delivering positive feedback

DAY 5

Self-Empowerment and Self-Management

  • Understanding the main causes of stress
  • How to build self-confidence and strength the ability to respond to difficult situations
  • How to relax and refresh the mind and body
  • The signs, symptoms, causes, and triggers to stress
  • Why stress is a powerful messenger
  • How to break the vicious cycle of stressful thinking
  • The essential skills of emotional intelligence
  • Using emotional intelligence at work
  • Transforming fear and negativity and reactive-ness
  • Becoming a more proactive, responsible and self-aware person
  • Continuing Professional Development - where to go from here

Personal Skills

Training Course: Internal Consultancy Skills at Work


Register Now
Quick Inquiry
Discount Group Download Brochure (36)

PS1094

20 - 24 Jan 2025

Madrid (Spain) - Pestana CR7 Gran Vía

Hotel : Pestana CR7 Gran Vía

Cost: 5250 € Euro


  About Madrid

Madrid is a city that combines its enduring history with its cosmopolitan atmosphere to create a destination that favored amongst tourists from around the world. This is a city that is very much bursting at the seams with life and its vibrant atmosphere, cultural attractions and connection with history ensure travelers have everything they could possibly want from a European city break. At the end of a flight to Madrid, there are sites to see, picturesque streets to roam and, of course, excellent shopping opportunities to explore. Visitors can immerse themselves in Madrid's fantastic local culture, its peerless art scene and world acclaimed fine dining. In fact, there is very little that Madrid doesn't have to offer.


  Things to do and places to visit in Madrid

The only problem travelers will encounter during their visit to Madrid is knowing what to do first. Sampling the mouth-watering tapas, strolling through one of the many excellent museums or even simply soaking up the atmosphere are all excellent options. Spend a sunny day wandering through the splendid squares or marvel at the intricate architecture of the churches.With so many options, flights to Madrid are great for people of any age or inclination.

When visiting Madrid, be sure to:

  • See the superb collection of art is the Museo del Prado.
  • Stroll down the Gran Via.
  • Enjoy the atmosphere of the Plaza Mayor.
  • Wander through the stunning gardens of the Parque del Buen Retiro.
  • See the beautiful mansion of the Museo Lazaro Galdiano.
  • Find quirky fashions in the Fuencarral market.
  • Try some of the many different tapas dishes.
  • Visit the statues of Don Quixote and Sancho Panza in the Plaza de Espana.
  • See the breathtaking Basilica de San Francisco El Grande.
  • Wander the Casa de Campo park, which is five times the size of Central Park.
  • Shop in the luxury boutiques of the Golden Mile.
  • Look for bargains at the El Rasto flea market.
  • See Picasso's Guernica in the Reina Sofia museum.
  • Snack on churros with chocolate.
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