Introduction

Target Audience

• Safety Officers

• Incident Investigators

• Supervisors and Managers

• Human Resources Personnel

• Health and Safety Committee Members

• Compliance and Legal Personnel

Objectives

• Understand the comprehensive incident investigation process

• Master techniques for evidence gathering, documentation, and analysis

• Identify and differentiate between root causes and contributing factors

• Learn to write professional and effective incident reports

• Develop and implement corrective and preventive action plans (CAPA)

• Ensure compliance with national and international legal requirements

• Improve safety culture and reduce operational risks

 Outline

Day 1: Fundamentals of Incident Investigation

• Introduction to Incident Investigation

• Goals and significance of investigation

• Key definitions and terminology

• Ethical considerations

Day 2: Regulatory and Legal Framework

• National labor and safety laws

• International standards (OSHA, ISO 45001)

• Legal responsibilities of investigators

• Incident classifications and reporting obligations

Day 3: Investigation Planning & Team Formation

• Immediate response after an incident

• Securing the scene

• Assigning roles and responsibilities in the investigation team

• Investigation planning checklist

Day 4: Evidence Collection Principles

• Collecting physical, documentary, and testimonial evidence

• Using tools: checklists, evidence tags, photos

• Maintaining chain of custody

• Managing sensitive and confidential information

Day 5: Witness Interview Techniques

• Planning interviews

• Conducting fair and unbiased interviews

• Dealing with stress, trauma, or reluctance

• Documentation and verification of testimonies

Day 6: Scene Documentation and Technology Tools

• Site sketches, measurements, and photography

• Use of digital tools (CCTV footage, drone footage, etc.)

• Creating comprehensive evidence packages

Day 7: Root Cause Analysis (RCA)

• Immediate vs underlying causes

• RCA tools: 5 Whys, Fishbone Diagram, FTA

• Selecting the appropriate method

• Practical application exercises

Day 8: Report Writing Skills

• Anatomy of a professional incident report

• Describing events objectively and clearly

• Highlighting evidence-based conclusions

• Avoiding legal pitfalls in documentation

Day 9: Corrective & Preventive Actions (CAPA)

• Identifying appropriate actions

• Risk-based prioritization of actions

• Follow-up mechanisms and accountability

• Integrating lessons learned into safety systems

Day 10: Presentation, Review, and Final Assessment

• Participant presentations of case study investigations

• Peer and trainer feedback

• Final written assessment

• Open Q&A and action plan development for workplace application