20 - 31 Jan 2025
London (UK)
Hotel : Landmark Office Space - Oxford Street
Cost : 8400 € Euro
Business Process Improvement is the cornerstone of optimizing business processes that better serve your organization’s customers. Process improvement drives cost reduction, accelerated performance, and improved customer service. Business runs on process and process runs the business. This course explores business process improvement techniques and how to apply them to your organizational processes, outlining key tasks and steps needed for process improvement, and defining the success factors for business process improvement efforts and projects. Our business process improvement model is practical, simple and straight forward, providing a methodology neutral approach for greater process improvement success. Attendees will easily apply the skills and techniques learned in this course back on the job with practical hands-on examples to bring process improvement theory and techniques into the real world.
Course Objectives:
Target Audience :
Process analysts, business analysts, project managers, business process owners, general business staff, and anyone who needs the skills to improve and/or manage business processes.
Course Outlines :
Day 1:
How this Program Can do Wonders for You and Your Organization
Continuous Improvement Methodology
Understanding and Collecting Information on Best Industry Practices
Tools and Techniques
Management System for Applying Continuous Improvement
Day 2:
Continuous Improvement Project Stages:
Management System Setup
Identifying Improvement Opportunities
Measure Level of Performance
Study Opportunity Collect Data
Prepare Plan to Apply in your Organization
Implement Process Change
Measure the Effectiveness
Make Improvement Permanent
Celebrate Success
Auditing Continuous Improvement Projects
Why is business process improvement needed?
Discuss and determine key attributes of ineffective and inefficient business processes
Justification of business process improvement activities
Understanding current and future state metrics for measurements
Day 3:
Understanding the cost of quality in business process improvement
Practical framework and approach to process improvement
Looking at standard process diagrams to drive process improvement investigation:
Swim lane
SIPOC
Value stream
Spaghetti diagram
Activity diagram
State diagram
Hierarchy
Documenting process inputs, rules and outputs to find improvements
Process metrics definition and measurement – why metrics are important to business process improvement, what they are, how to find them, how to report on them, how to communicate them
Day 4:
Analysis of process issues to determine root cause and key changes needed
Techniques for analyzing process metrics: scatter chart, graphs
Understanding that people aren’t the problem
Getting to the root cause of process issues by exploration, root cause verification, and process inconsistency
Determining the point when process improvement provides a diminishing return
Business process design
Day 5:
Approaches to recommending process changes
Setting expectations for planned improvements
Implementation strategies for planned improvements
Organizational change management strategies and techniques for process improvement implementations
Day 6:
Analysis of Process Issues to Determine Root Causes and Key Changes Needed
Techniques for Analyzing Process Metrics: Scatter Chart, Graphs
Understanding that People Aren't the Problem in Process Improvement
Exploring Root Causes, Root Cause Verification, and Process Inconsistency
Determining the Point of Diminishing Returns in Process Improvement
Business Process Design Principles
Day 7:
Approaches to Recommending Process Changes
Setting Expectations for Planned Improvements
Implementation Strategies for Planned Improvements
Organizational Change Management Strategies and Techniques for Process Improvement Implementations
Day 8:
Review of Learned Concepts and Techniques
Case Studies and Examples of Successful Process Improvements
Group Discussions and Brainstorming on Process Improvement Opportunities
Day 9:
Process Improvement Workshop: Applying Techniques to Real-World Scenarios
Guided Practice Sessions on Analyzing Process Metrics and Identifying Improvement Areas
Day 10:
Process Improvement Plan Development: Creating an Actionable Plan for Your Organization
Finalizing Process Improvement Recommendations and Presentations
Q&A Session on Process Improvement Challenges and Best Practices
Wrap-up and Conclusion