Business Process Improvement is the cornerstone of optimizing business processes that better serve your organization’s customers. Process improvement drives cost reduction, accelerated performance, and improved customer service. Business runs on process and process runs the business. This course explores business process improvement techniques and how to apply them to your organizational processes, outlining key tasks and steps needed for process improvement, and defining the success factors for business process improvement efforts and projects. Our business process improvement model is practical, simple and straight forward, providing a methodology neutral approach for greater process improvement success. Attendees will easily apply the skills and techniques learned in this course back on the job with practical hands-on examples to bring process improvement theory and techniques into the real world.
Course Objectives:
Target Audience :
Process analysts, business analysts, project managers, business process owners, general business staff, and anyone who needs the skills to improve and/or manage business processes.
Courses Outlines :
Day (1)
Day (2)
Day (3)
Day (4)
Day (5)
Day 6:
Analysis of Process Issues to Determine Root Causes and Key Changes Needed
Techniques for Analyzing Process Metrics: Scatter Chart, Graphs
Understanding that People Aren't the Problem in Process Improvement
Exploring Root Causes, Root Cause Verification, and Process Inconsistency
Determining the Point of Diminishing Returns in Process Improvement
Business Process Design Principles
Day 7:
Approaches to Recommending Process Changes
Setting Expectations for Planned Improvements
Implementation Strategies for Planned Improvements
Organizational Change Management Strategies and Techniques for Process Improvement Implementations
Day 8:
Review of Learned Concepts and Techniques
Case Studies and Examples of Successful Process Improvements
Group Discussions and Brainstorming on Process Improvement Opportunities
Day 9:
Process Improvement Workshop: Applying Techniques to Real-World Scenarios
Guided Practice Sessions on Analyzing Process Metrics and Identifying Improvement Areas
Day 10:
Process Improvement Plan Development: Creating an Actionable Plan for Your Organization
Finalizing Process Improvement Recommendations and Presentations
Q&A Session on Process Improvement Challenges and Best Practices
Wrap-up and Conclusion