3 - 7 Mar 2025
Kuala Lumpur (Malaysia)
Hotel : Royale Chulan Kuala Lumpur
Cost : 5775 € Euro
In today’s fast-paced and ever-evolving business environment, maintaining a strong corporate identity and reputation is crucial. This training program is designed to equip professionals with the skills and knowledge necessary to manage their organization’s identity and reputation effectively. Participants will learn how to develop and implement communication strategies that adapt to changing environments and stakeholder expectations.
Public Relations Officers
Marketing Professionals
Corporate Affairs
Brand Managers
Seniors and Decision Makers
Anyone responsible for managing an organization’s reputation and communication strategies
By the end of this training program, participants will be able to:
Understand the fundamental concepts of identity and reputation management.
Analyze the impact of a changing environment on corporate identity and reputation.
Develop strategic communication plans that align with organizational goals.
Implement effective reputation management techniques.
Monitor and evaluate the effectiveness of communication strategies.
Navigate crises and manage corporate reputation under pressure.
Day 1:
Understanding Identity and Reputation Management
Introduction to Corporate Identity and Reputation
Definitions and importance
Key components of corporate identity
Factors influencing corporate reputation
The Role of Corporate Identity and Reputation in Business Success
Case studies of successful identity and reputation management
Consequences of poor identity and reputation management
Branding and Image Building
Building a strong brand identity
Techniques for maintaining brand consistency
Day 2:
Analyzing the Changing Environment
Environmental Scanning and Analysis
Tools and techniques for environmental scanning
Identifying key environmental factors affecting reputation
Stakeholder Analysis and Management
Identifying and prioritizing stakeholders
Understanding stakeholder expectations and perceptions
Adapting to Change
Strategies for maintaining reputation in a changing environment
Case studies of organizations that have successfully adapted
Day 3:
Developing Strategic Communication Plans
Principles of Effective Communication Strategy
Components of a strategic communication plan
Aligning communication strategy with organizational goals
Message Development and Delivery
Crafting clear and consistent messages
Choosing the right communication channels
Engaging Internal and External Stakeholders
Techniques for engaging employees, customers, and other stakeholders
Building a culture of open communication within the organization
Day 4:
Implementing Reputation Management Techniques
Proactive Reputation Management
Building and maintaining a positive reputation
Techniques for enhancing corporate reputation
Reactive Reputation Management
Identifying potential reputation risks
Developing a crisis communication plan
Crisis Communication and Management
Steps to manage a corporate crisis
Communicating effectively during a crisis
Case studies of crisis management
Day 5:
Monitoring and Evaluating Communication Strategies
Measuring Communication Effectiveness
Key performance indicators for communication strategies
Tools and techniques for monitoring communication efforts
Continuous Improvement in Communication Strategies
Gathering and analyzing feedback
Adapting communication strategies based on evaluation results
Workshop: Developing and Presenting a Strategic Communication Plan
Group exercise on creating a strategic communication plan
Presentation and feedback session