This program helps you analyze how much resources your organization is currently wasting by not implementing improvement opportunities. You learn how you can put $ amounts to customer satisfaction (internal and external) delay in the provision of a product or service time spent expediting or correcting errors etc.. All these that were previously considered immeasurable. This program also looks at the approach you will follow subsequent to the analysis to take advantage of identified opportunities.
Improvement Team Members, Employees at Every Level in the Organization.
This program can be used to train improvement teams when a new project or initiative is being started in your organization; when a new strategic focus is being initiated; just prior to a consultant being hired to advise the organization to advise on some problem or opportunity.