Introduction

Human errors refer to the environmental, organisational and job factors, and human and individual characteristics which influence the behaviour at work in a way which can affect an organisation’s health and safety performance. A simple way to view human error is to think about three aspects: the job, the individual and the organisation and how they interact to impact on health and safety-related human behavior.
After an accident involving human failure - using human error analysis tools can identify the causes and contributing human error factors. Establishing these underlying causes of an accident/incident is the key to preventing similar human error accidents/incidents.
This course is aimed at providing delegates with the practical on-site knowledge and skills to develop and successfully implement effective human error analysis techniques.

Course Objectives of Human Error Analysis & Prevention

Participants attending the program will:

• Explain the various human error analysis techniques and how they can be used
• Show how human behavior can lead to human errors and incidents/accidents
• Provide practical ideas and methods for observing and preventing human errors
• Review practical case studies to show how other organizations have used human error analysis techniques to prevent human errors in the workplace

Course Methodology of Human Error Analysis & Prevention

Delegates will learn by active participation through inspiring presentation tools and interactive techniques presented in a lively, enthusiastic, and interesting style. Delegates will take part in practical human error analysis exercises and group discussions, as related to their own organization’s workplace activities.

Course Outlines of Human Error Analysis & Prevention

DAY 1

Introduction to Human Error

• What is human error?
• Understanding the different types of human error
• Human Error related workplace and job task causation factors
• Human failures in the causes of accidents/incidents
• Exercise: Define human error and prevention objectives

DAY 2

Human Error Analysis Factors

• Managing Rule-Breaking situations (Violations)
• Human behavior patterns leading to human errors
• Cultural behavior and sensory and perception
• Using the Shell ‘Hearts and Minds’ toolkit to improve human behavioral factors
• Exercise: List the different types of human errors and prevention options

DAY 3

Observation Methods for Unsafe Acts and Conditions

• Using the Dupont ‘STOP’ on-site safety observation tool for
  • Observing Substandard Practices and behavior
  • Observing Substandard Conditions
• Using ‘Job Safety Analysis’ to identify and assesses types of human errors
• Exercise: Identify human errors of presented accident scenario

DAY 4
Human Error Analysis Techniques

• Analyzing site operations human error situations
• Using the ‘Human Reliability Assessment’ (HRA) human error analysis technique
• Human error observation and prevention options
• Options and Solutions for preventing human errors
• Exercise: Using Fault Tree Analysis method to analyze human errors

DAY 5
Human Error Analysis & Prevention – Getting Started

• Identifying and categorizing human errors in the workplace
• Considering Human factors when analyzing incidents and accidents
• Review of Human factors in existing work methods and procedures
• Human error analysis within the health and safety management system
• Exercise: Checklist for observing human errors in the workplace
• Course Review: Key points summary of course topics