Introduction
Human errors refer to the environmental, organisational and job factors, and human and individual characteristics which influence the behaviour at work in a way which can affect an organisation’s health and safety performance. A simple way to view human error is to think about three aspects: the job, the individual and the organisation and how they interact to impact on health and safety-related human behavior.
After an accident involving human failure - using human error analysis tools can identify the causes and contributing human error factors. Establishing these underlying causes of an accident/incident is the key to preventing similar human error accidents/incidents.
This course is aimed at providing delegates with the practical on-site knowledge and skills to develop and successfully implement effective human error analysis techniques.
Course Objectives of Human Error Analysis & Prevention
Participants attending the program will:
- Explain the various human error analysis techniques and how they can be used
- Show how human behavior can lead to human errors and incidents/accidents
- Provide practical ideas and methods for observing and preventing human errors
- Review practical case studies to show how other organizations have used human error analysis techniques to prevent human errors in the workplace
Course Methodology of Human Error Analysis & Prevention
Delegates will learn by active participation through inspiring presentation tools and interactive techniques presented in a lively, enthusiastic, and interesting style. Delegates will take part in practical human error analysis exercises and group discussions, as related to their own organization’s workplace activities.
Course Outlines of Human Error Analysis & Prevention
DAY 1
Introduction to Human Error
- What is human error?
- Understanding the different types of human error
- Human Error related workplace and job task causation factors
- Human failures in the causes of accidents/incidents
- Exercise: Define human error and prevention objectives
DAY 2
Human Error Analysis Factors
- Managing Rule-Breaking situations (Violations)
- Human behavior patterns leading to human errors
- Cultural behavior and sensory and perception
- Using the Shell ‘Hearts and Minds’ toolkit to improve human behavioral factors
- Exercise: List the different types of human errors and prevention options
DAY 3
Observation Methods for Unsafe Acts and Conditions
- Using the Dupont ‘STOP’ on-site safety observation tool for
- Observing Substandard Practices and behavior
- Observing Substandard Conditions
- Using ‘Job Safety Analysis’ to identify and assesses types of human errors
- Exercise: Identify human errors of presented accident scenario
DAY 4
Human Error Analysis Techniques
- Analyzing site operations human error situations
- Using the ‘Human Reliability Assessment’ (HRA) human error analysis technique
- Human error observation and prevention options
- Options and Solutions for preventing human errors
- Exercise: Using Fault Tree Analysis method to analyze human errors
DAY 5
Human Error Analysis & Prevention – Getting Started
- Identifying and categorizing human errors in the workplace
- Considering Human factors when analyzing incidents and accidents
- Review of Human factors in existing work methods and procedures
- Human error analysis within the health and safety management system
- Exercise: Checklist for observing human errors in the workplace
- Course Review: Key points summary of course topics
