Introduction
HR is becoming one of the most critical and strategic functions of the organization. To allow the organization to get the most from this area you need well-trained and prepared staff in HR.
This program is designed to cover all aspects of the work of a modern HR (or Personnel) department and is designed to serve as an introduction to HR for newly appointed HR Assistants or alternatively as a refresher for those with two or three years of service.
The subjects covered will include all aspects of a modern employment policy presented from the point of view of the HR function.
Subjects covered will include:
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Nationalization
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Assessment Centres
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Change Management
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Competencies
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Employee Relations
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Job Evaluation
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Performance Management
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Recruitment and Retention
Objectives
Following the completion of this unit, you will know how to:
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Explain the role and purpose of the HR/Personnel function
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Develop HR policies that meet the strategic aims of your organization
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Apply HR practices that fit the needs of your organization
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Develop a set of HR policies that will reflect the context of the Middle East
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Adapt the practices currently in place in the West
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Identify critical issues in your organization that will need to be addressed
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Develop a high-performance culture
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Develop a harmonious relationship between HR and the line
Course Benefits
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Write a modern HR policy
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Identify the practices which are appropriate to a particular organization
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Become familiar with the key aspects of HR strategy
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Apply the key principles and practices involved in HR strategy, Recruitment and Selection, Induction, Retention, Performance Management, the use of Competencies and Training and Development, Discipline and Grievance Handling
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Make connections between performance management and merit pay
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Identify best practices in HR
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Draw distinctions between the role of HR and the role of the line manager
Course Results
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HR in context and relationship with the rest of the organization
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The essential parts of the HR Function
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Absence Management – Change Management
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Coaching – Employer of Choice
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e-Learning – Internet and Email policies
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Job Evaluation – Performance Management
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Recruitment – Work-Life Balance
Core Competencies
There are many basic competencies that will be covered in this workshop.
Amongst the important are:
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Assertiveness
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Influencing skills
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Interpersonal skills
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Listening skills
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Personal organization
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Presentation skills
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Questioning skills
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Working co-operatively
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Writing skills
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Adaptability
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Creativity
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Impact and influence
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Interpersonal understanding
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Planning and organizing
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Relationship building
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Teamwork
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Written communication
Outlines
Day 1
HR in context and relationship with the rest of the organization
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The Context for HR in the Middle East
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Absence Management
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Alcohol and Drug Abuse
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Assessment Centres
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Bonus and Incentives
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Business Travel and Expenses
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Career Breaks and Sabbaticals
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Change Management
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Competency Frameworks
Day 2
Employee Relations – Employer of Choice
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Coaching
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Codes of conduct
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Communications
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Competency Frameworks
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Consultation
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Clothing and Dress Codes
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Disciplinary Procedure
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Employer of Choice
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Employee Relations
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Handling Disciplinary and Grievance Issues
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Harassment Policies
Day 3
Recruitment – Work-Life Balance
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Recruitment
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Redundancy
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Relocation
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Retention
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Salary Scales
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Succession Planning
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Suggestion Schemes
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Sick pay schemes
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Training Strategies
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Union Recognition
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Work-Life Balance
Day 4
Job Evaluation – Performance Management
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Job Evaluation
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Leadership Competencies and Development
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Long Service Awards
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Merit Reviews
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Mentoring
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Nationalization
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Overtime
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Performance Management
Day 5
e-Learning – Internet and Email policies
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e-Learning
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HR Intranets
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Employee Assistance programs
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Employee Attitude Surveys
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Equal Opportunities
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Exit Interviews
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Giving and Receiving Feedback
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International Assignments
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Internet and Email policies
