Introduction

HR is becoming one of the most critical and strategic functions of the organization. To allow the organization to get the most from this area you need well-trained and prepared staff in HR.

This program is designed to cover all aspects of the work of a modern HR (or Personnel) department and is designed to serve as an introduction to HR for newly appointed HR Assistants or alternatively as a refresher for those with two or three years of service.

The subjects covered will include all aspects of a modern employment policy presented from the point of view of the HR function.

Subjects covered will include:

• Nationalization

• Assessment Centres

• Change Management

• Competencies

• Employee Relations

• Job Evaluation

• Performance Management

• Recruitment and Retention

Objectives

Following the completion of this unit, you will know how to:

• Explain the role and purpose of the HR/Personnel function

• Develop HR policies that meet the strategic aims of your organization

• Apply HR practices that fit the needs of your organization

• Develop a set of HR policies that will reflect the context of the Middle East

• Adapt the practices currently in place in the West

• Identify critical issues in your organization that will need to be addressed

• Develop a high-performance culture

• Develop a harmonious relationship between HR and the line

Course Benefits

• Write a modern HR policy

• Identify the practices which are appropriate to a particular organization

• Become familiar with the key aspects of HR strategy

• Apply the key principles and practices involved in HR strategy, Recruitment and Selection, Induction, Retention, Performance Management, the use of Competencies and Training and Development, Discipline and Grievance Handling

• Make connections between performance management and merit pay

• Identify best practices in HR

• Draw distinctions between the role of HR and the role of the line manager

Course Results

• HR in context and relationship with the rest of the organization

• The essential parts of the HR Function

• Absence Management – Change Management

• Coaching – Employer of Choice

• e-Learning – Internet and Email policies

• Job Evaluation – Performance Management

• Recruitment – Work-Life Balance

Core Competencies

There are many basic competencies that will be covered in this workshop.

Amongst the important are:

• Assertiveness

• Influencing skills

• Interpersonal skills

• Listening skills

• Personal organization

• Presentation skills

• Questioning skills

• Working co-operatively

• Writing skills

• Adaptability

• Creativity

• Impact and influence

• Interpersonal understanding

• Planning and organizing

• Relationship building

• Teamwork

• Written communication

Outlines

Day 1

HR in context and relationship with the rest of the organization

• The Context for HR in the Middle East

• Absence Management

• Alcohol and Drug Abuse

• Assessment Centres

• Bonus and Incentives

• Business Travel and Expenses

• Career Breaks and Sabbaticals

• Change Management

• Competency Frameworks

Day 2

Employee Relations – Employer of Choice

• Coaching

• Codes of conduct

• Communications

• Competency Frameworks

• Consultation

• Clothing and Dress Codes

• Disciplinary Procedure

• Employer of Choice

• Employee Relations

• Handling Disciplinary and Grievance Issues

• Harassment Policies

Day 3

Recruitment – Work-Life Balance

• Recruitment

• Redundancy

• Relocation

• Retention

• Salary Scales

• Succession Planning

• Suggestion Schemes

• Sick pay schemes

• Training Strategies

• Union Recognition

• Work-Life Balance

Day 4

Job Evaluation – Performance Management

• Job Evaluation

• Leadership Competencies and Development

• Long Service Awards

• Merit Reviews

• Mentoring

• Nationalization

• Overtime

• Performance Management

Day 5

e-Learning – Internet and Email policies

• e-Learning

• HR Intranets

• Employee Assistance programs

• Employee Attitude Surveys

• Equal Opportunities

• Exit Interviews

• Giving and Receiving Feedback

• International Assignments

• Internet and Email policies