Personal Skills

Training Course: Fundamentals of Business Etiquette and Protocol


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PS236006

29 Sep - 3 Oct 2025

Barcelona (Spain)

Hotel : Grupotel Gran Via 678

Cost : 5500 € Euro

Introduction

This program, designed by Global Horizon Training Center, provides participants with essential knowledge and skills to navigate business environments with confidence and professionalism. It covers the fundamental principles of business etiquette, cross-cultural awareness, and modern workplace protocols. Participants will learn how to build positive relationships, enhance their professional image, and represent their organizations effectively in various business settings.

 

Objectives

By the end of this program, participants will be able to:

  • Understand the principles of business etiquette and its impact on professional success.

  • Apply proper business protocols in meetings, networking events, and social functions.

  • Communicate effectively and respectfully in professional environments.

  • Manage cultural nuances and cross-cultural communication challenges.

  • Enhance personal and organizational reputation through polished business behavior.

 

Organizational Impact

  • Enhance the organization’s professional image and reputation.

  • Promote a culture of respect and inclusivity.

  • Improve relationships with clients, partners, and stakeholders.

  • Reduce miscommunication and misunderstandings in the workplace.

  • Foster a positive, collaborative, and confident work environment.

 

Target Audience

  • Professionals at all levels seeking to enhance their etiquette skills.

  • Managers and team leaders.

  • Executive assistants and administrative professionals.

  • Sales and client-facing staff.

  • Anyone who interacts with internal or external stakeholders.

 

Training Program Outline

 

Day 1: The Foundations of Business Etiquette

  • The role of etiquette in professional success.

  • Key principles: respect, courtesy, and professionalism.

  • First impressions: grooming, body language, and attire.

  • Understanding organizational cultures and expectations.

  • Self-assessment: current practices and improvement areas.

 

Day 2: Communication Etiquette in the Workplace

  • Verbal and non-verbal communication best practices.

  • Email, phone, and virtual communication etiquette.

  • Active listening and empathetic communication.

  • Handling interruptions and managing conversations.

  • Group exercise: practicing effective business communication.

 

Day 3: Business Meetings and Networking Etiquette

  • Preparing for and participating in meetings with professionalism.

  • Introductions and greetings: formal and informal.

  • Building rapport and networking confidently.

  • Dining and event etiquette (business meals, receptions).

  • Group role play: networking scenario.

 

Day 4: Cross-Cultural Awareness and Global Protocol

  • Recognizing and respecting cultural differences.

  • Managing international business relationships and diverse teams.

  • Adapting behavior and communication styles across cultures.

  • Protocols for international travel and business hosting.

  • Case studies: cultural faux pas and lessons learned.

 

Day 5: Handling Difficult Situations and Personal Branding

  • Managing conflicts and challenging interactions with grace.

  • Giving and receiving feedback with tact.

  • Developing a personal brand that aligns with organizational values.

  • Building a professional image online and offline.

  • Action planning: crafting a personal etiquette and protocol improvement plan.

Personal Skills

Training Course: Fundamentals of Business Etiquette and Protocol


Register Now
Quick Inquiry
Discount Group Download Brochure  

PS236006

29 Sep - 3 Oct 2025

Barcelona (Spain) - Grupotel Gran Via 678

Hotel : Grupotel Gran Via 678

Cost: 5500 € Euro


  About Barcelona

Barcelona, the main city of Catalonia on Spain's east coast, is known for its fantastic weather and proud local culture. It is also Spain's second largest city and has all the cosmopolitan trappings you would expect. Among Barcelona's many attractions are the delicious seafood, stunning architecture and vibrant atmosphere. It began life as a Roman city and has remained important ever since. Today, it is a buzzing city offering more than enough reasons to look for flights to Barcelona. Between UNESCO World Heritage Sites, famous sports teams plus great food, there's no shortage of ways to amuse oneself.


  Things to do and places to visit in Barcelona

Barcelona really does have something for everyone. The attractions of Barcelona include beautiful beaches to relax on, almost endless historical locations to explore, all the shops you could ever wish for, one of the world's most admired football clubs and world-class eateries - you may never want to leave. Luckily, with so much to do the city's compactness makes it easy to explore. Simply wandering through the streets is a great way to soak up the atmosphere.

Just some of the great things to do in Barcelona include:

  • Marvel at Gaudi's masterwork, the Sagrada Familia.
  • Sample the wide range of tapas in Barcelona's bars.
  • See the somewhat surreal architecture of Antoni Gaudi.
  • Wander through Park Guell, which offers great views over the city and out to sea.
  • See the Cubist master’s early work in the Picasso Museum.
  • Get lost in the winding streets of the Gothic Quarter, known locally as the Barri Gotic.
  • Browse the upmarket shops along the Passeig de Gracia.
  • Soak up the tranquil atmosphere in the Cathedral of the Sea.
  • Watch the silky skills of FC Barcelona in a game at the Camp Nou.
  • Enjoy authentic paella with fresh seafood.
  • Climb Montjuic for spectacular views.
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