Introduction

This program, designed by Global Horizon Training Center, provides participants with essential knowledge and skills to navigate business environments with confidence and professionalism. It covers the fundamental principles of business etiquette, cross-cultural awareness, and modern workplace protocols. Participants will learn how to build positive relationships, enhance their professional image, and represent their organizations effectively in various business settings.

Objectives

By the end of this program, participants will be able to:

• Understand the principles of business etiquette and its impact on professional success.

• Apply proper business protocols in meetings, networking events, and social functions.

• Communicate effectively and respectfully in professional environments.

• Manage cultural nuances and cross-cultural communication challenges.

• Enhance personal and organizational reputation through polished business behavior.

Organizational Impact

• Enhance the organization’s professional image and reputation.

• Promote a culture of respect and inclusivity.

• Improve relationships with clients, partners, and stakeholders.

• Reduce miscommunication and misunderstandings in the workplace.

• Foster a positive, collaborative, and confident work environment.

Target Audience

• Professionals at all levels seeking to enhance their etiquette skills.

• Managers and team leaders.

• Executive assistants and administrative professionals.

• Sales and client-facing staff.

• Anyone who interacts with internal or external stakeholders.

Training Program Outline

Day 1: The Foundations of Business Etiquette

• The role of etiquette in professional success.

• Key principles: respect, courtesy, and professionalism.

• First impressions: grooming, body language, and attire.

• Understanding organizational cultures and expectations.

• Self-assessment: current practices and improvement areas.

Day 2: Communication Etiquette in the Workplace

• Verbal and non-verbal communication best practices.

• Email, phone, and virtual communication etiquette.

• Active listening and empathetic communication.

• Handling interruptions and managing conversations.

• Group exercise: practicing effective business communication.

Day 3: Business Meetings and Networking Etiquette

• Preparing for and participating in meetings with professionalism.

• Introductions and greetings: formal and informal.

• Building rapport and networking confidently.

• Dining and event etiquette (business meals, receptions).

• Group role play: networking scenario.

Day 4: Cross-Cultural Awareness and Global Protocol

• Recognizing and respecting cultural differences.

• Managing international business relationships and diverse teams.

• Adapting behavior and communication styles across cultures.

• Protocols for international travel and business hosting.

• Case studies: cultural faux pas and lessons learned.

Day 5: Handling Difficult Situations and Personal Branding

• Managing conflicts and challenging interactions with grace.

• Giving and receiving feedback with tact.

• Developing a personal brand that aligns with organizational values.

• Building a professional image online and offline.

• Action planning: crafting a personal etiquette and protocol improvement plan.