Personal Skills

Training Course: Fundamentals of Business Etiquette and Protocol


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PS236006

14 - 18 Jul 2025

London (UK)

Hotel : Landmark Office Space - Oxford Street

Cost : 5500 € Euro

Introduction

This program, designed by Global Horizon Training Center, provides participants with essential knowledge and skills to navigate business environments with confidence and professionalism. It covers the fundamental principles of business etiquette, cross-cultural awareness, and modern workplace protocols. Participants will learn how to build positive relationships, enhance their professional image, and represent their organizations effectively in various business settings.

 

Objectives

By the end of this program, participants will be able to:

  • Understand the principles of business etiquette and its impact on professional success.

  • Apply proper business protocols in meetings, networking events, and social functions.

  • Communicate effectively and respectfully in professional environments.

  • Manage cultural nuances and cross-cultural communication challenges.

  • Enhance personal and organizational reputation through polished business behavior.

 

Organizational Impact

  • Enhance the organization’s professional image and reputation.

  • Promote a culture of respect and inclusivity.

  • Improve relationships with clients, partners, and stakeholders.

  • Reduce miscommunication and misunderstandings in the workplace.

  • Foster a positive, collaborative, and confident work environment.

 

Target Audience

  • Professionals at all levels seeking to enhance their etiquette skills.

  • Managers and team leaders.

  • Executive assistants and administrative professionals.

  • Sales and client-facing staff.

  • Anyone who interacts with internal or external stakeholders.

 

Training Program Outline

 

Day 1: The Foundations of Business Etiquette

  • The role of etiquette in professional success.

  • Key principles: respect, courtesy, and professionalism.

  • First impressions: grooming, body language, and attire.

  • Understanding organizational cultures and expectations.

  • Self-assessment: current practices and improvement areas.

 

Day 2: Communication Etiquette in the Workplace

  • Verbal and non-verbal communication best practices.

  • Email, phone, and virtual communication etiquette.

  • Active listening and empathetic communication.

  • Handling interruptions and managing conversations.

  • Group exercise: practicing effective business communication.

 

Day 3: Business Meetings and Networking Etiquette

  • Preparing for and participating in meetings with professionalism.

  • Introductions and greetings: formal and informal.

  • Building rapport and networking confidently.

  • Dining and event etiquette (business meals, receptions).

  • Group role play: networking scenario.

 

Day 4: Cross-Cultural Awareness and Global Protocol

  • Recognizing and respecting cultural differences.

  • Managing international business relationships and diverse teams.

  • Adapting behavior and communication styles across cultures.

  • Protocols for international travel and business hosting.

  • Case studies: cultural faux pas and lessons learned.

 

Day 5: Handling Difficult Situations and Personal Branding

  • Managing conflicts and challenging interactions with grace.

  • Giving and receiving feedback with tact.

  • Developing a personal brand that aligns with organizational values.

  • Building a professional image online and offline.

  • Action planning: crafting a personal etiquette and protocol improvement plan.

Personal Skills

Training Course: Fundamentals of Business Etiquette and Protocol


Register Now
Quick Inquiry
Discount Group Download Brochure  

PS236006

14 - 18 Jul 2025

London (UK) - Landmark Office Space - Oxford Street

Hotel : Landmark Office Space - Oxford Street

Cost: 5500 € Euro


  About London

The UK capital of London is a city that combines the old and the new. It is as equally famous for the latest fashion and innovation as it is for its impressive heritage. London's attractions range from the Royal Palace to the DIY atmosphere of its markets. It is also a picturesque city of parks and of course, the majestic Thames River. The city extends for miles beyond its ancient core and each neighborhood has its own charming atmosphere for visitors to explore. London also wears its status as a world city proudly and the influence of different cultures is plain to see in the food and fashion of the capital.


  Things to do and places to visit in London

With so many attractions in London, anyone can find something to delight them. Art lovers will enjoy the world-renowned museums and galleries, most of which are free. Sports fans are spoilt for choice by the city's array of football clubs. Theatre and music fans have a vast list of venues to visit, whilst shopaholics have Harrods, Oxford Street, Camden and much more to look forward to after arranging flights to London.

Some unmissable London attractions include:

  • Seeing priceless masterpieces in the Tate Britain or the National Gallery.
  • Watching the changing of the guard at Buckingham Palace.
  • Visiting Trafalgar Square's famous monument.
  • Marveling at the Crown Jewels in the Tower of London.
  • Getting a bird's eye view of the city from the London Eye.
  • Tasting one of Brick Lane's famous curries.
  • Browsing the exclusive shops of Knightsbridge.
  • Visiting a market – Spitalfields for antiques, Camden for clothes or Borough Market for street food.
  • Admiring design from around the world in the Victoria and Albert Museum.
  • Looking for clues at the home of fiction's most famous detective, Sherlock Holmes.
  • Strolling through one of the lovely parks, including Hyde Park, St James' Park or Kew Gardens.
  • Eating Britain's most famous dish, fish and chips.
  • Watching the street performers in Covent Garden.
  • Enjoying the views at a South Bank cafe.
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