31 Aug - 4 Sep 2025
Istanbul (Turkey)
Hotel : DoubleTree by Hilton Istanbul Esentepe
Cost : 5500 € Euro
In a highly competitive, customer-focused global market, the need for consistent product and service quality has never been greater. Organizations striving for operational excellence must build robust Quality Assurance (QA) systems that not only prevent errors but also promote continuous improvement. Quality Assurance is the foundation upon which sustainable business success is built—ensuring that every process, product, and service meets or exceeds customer expectations and complies with industry standards.
The “Essentials of Quality Assurance” program, developed by Global Horizon Training Center, is designed to equip professionals with a comprehensive understanding of QA principles, methodologies, tools, and best practices. Whether working in manufacturing, services, government, healthcare, or technology, participants will gain hands-on knowledge on how to plan, implement, monitor, and enhance quality management frameworks.
By the end of this program, participants will be able to:
Understand the fundamentals and strategic importance of quality assurance.
Identify key quality standards (e.g., ISO 9001) and compliance frameworks.
Apply tools and techniques to monitor and improve quality in processes and outputs.
Develop QA plans, conduct audits, and implement corrective/preventive actions.
Foster a culture of continuous improvement across departments.
Analyze root causes of quality issues using structured problem-solving methods.
This program uses a practical, interactive approach that includes:
Instructor-led training and expert insights
Case studies and real-world applications
Group workshops and collaborative discussions
Hands-on exercises with QA tools and templates
Simulations of quality audits and problem-solving sessions
Daily recaps, action planning, and course materials for post-training reference
Organizations that invest in quality assurance training will experience:
Improved consistency in products and services
Increased customer satisfaction and loyalty
Reduction in defects, waste, and cost overruns
Enhanced compliance with international quality standards
Empowered employees who contribute to quality improvement
Strengthened brand reputation and market competitiveness
This course is ideal for:
Quality Assurance and Quality Control professionals
Operations, Production, and Process Managers
Project Managers and Process Improvement Leaders
Compliance and Regulatory Officers
Engineers and Technicians involved in product or service delivery
Professionals seeking to understand or implement ISO standards
Anyone involved in setting, managing, or evaluating quality systems
Day 1: Introduction to Quality Assurance and Standards
Welcome and introduction by Global Horizon Training Center
What is Quality? Definitions, dimensions, and importance
Difference between Quality Assurance and Quality Control
Overview of global quality standards (ISO 9001, Six Sigma, TQM, etc.)
Benefits of implementing a QA system
Introduction to the PDCA (Plan-Do-Check-Act) cycle
Quality in different sectors (manufacturing, services, healthcare)
Day 2: Quality Planning and Risk Management
Components of a QA plan
Setting quality objectives and KPIs
Identifying and managing quality risks
Document control and process standardization
Roles and responsibilities of the QA team
Introduction to Failure Mode and Effects Analysis (FMEA)
Day 3: Quality Tools, Data Analysis, and Improvement Techniques
Basic quality tools: Pareto charts, histograms, fishbone diagrams, flowcharts
Statistical Process Control (SPC) fundamentals
Root Cause Analysis (RCA) techniques
Continuous Improvement (Kaizen) and Lean principles
Use of checklists, control charts, and run charts
Day 4: Auditing and Compliance in QA
Internal vs. external quality audits
Steps in conducting a QA audit
Non-conformance identification and reporting
Corrective and Preventive Action (CAPA) procedures
Audit documentation and follow-up
Simulated QA audit activity (role-play exercise)
Integrating customer feedback into quality systems
Day 5: Building a Quality Culture and Sustaining Excellence
Leadership’s role in quality
Employee involvement and quality training programs
Quality communication and awareness campaigns
Quality scorecards and dashboards
Aligning QA with organizational strategy
Capstone project: Designing a continuous improvement plan
Course review, action planning, and certificate distribution