Management

Training Course: Essentials of Quality Assurance


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MA235992

28 Jul - 1 Aug 2025

Madrid (Spain)

Hotel : Pestana CR7 Gran Vía

Cost : 5500 € Euro

Introduction:

In a highly competitive, customer-focused global market, the need for consistent product and service quality has never been greater. Organizations striving for operational excellence must build robust Quality Assurance (QA) systems that not only prevent errors but also promote continuous improvement. Quality Assurance is the foundation upon which sustainable business success is built—ensuring that every process, product, and service meets or exceeds customer expectations and complies with industry standards.

The “Essentials of Quality Assurance” program, developed by Global Horizon Training Center, is designed to equip professionals with a comprehensive understanding of QA principles, methodologies, tools, and best practices. Whether working in manufacturing, services, government, healthcare, or technology, participants will gain hands-on knowledge on how to plan, implement, monitor, and enhance quality management frameworks.

Objectives:

By the end of this program, participants will be able to:

  • Understand the fundamentals and strategic importance of quality assurance.

  • Identify key quality standards (e.g., ISO 9001) and compliance frameworks.

  • Apply tools and techniques to monitor and improve quality in processes and outputs.

  • Develop QA plans, conduct audits, and implement corrective/preventive actions.

  • Foster a culture of continuous improvement across departments.

  • Analyze root causes of quality issues using structured problem-solving methods.

Course Methodology:

This program uses a practical, interactive approach that includes:

  • Instructor-led training and expert insights

  • Case studies and real-world applications

  • Group workshops and collaborative discussions

  • Hands-on exercises with QA tools and templates

  • Simulations of quality audits and problem-solving sessions

  • Daily recaps, action planning, and course materials for post-training reference

Organizational Impact:

Organizations that invest in quality assurance training will experience:

  • Improved consistency in products and services

  • Increased customer satisfaction and loyalty

  • Reduction in defects, waste, and cost overruns

  • Enhanced compliance with international quality standards

  • Empowered employees who contribute to quality improvement

  • Strengthened brand reputation and market competitiveness

Target Audience:

This course is ideal for:

  • Quality Assurance and Quality Control professionals

  • Operations, Production, and Process Managers

  • Project Managers and Process Improvement Leaders

  • Compliance and Regulatory Officers

  • Engineers and Technicians involved in product or service delivery

  • Professionals seeking to understand or implement ISO standards

  • Anyone involved in setting, managing, or evaluating quality systems

Outlines:

Day 1: Introduction to Quality Assurance and Standards

  • Welcome and introduction by Global Horizon Training Center

  • What is Quality? Definitions, dimensions, and importance

  • Difference between Quality Assurance and Quality Control

  • Overview of global quality standards (ISO 9001, Six Sigma, TQM, etc.)

  • Benefits of implementing a QA system

  • Introduction to the PDCA (Plan-Do-Check-Act) cycle

  • Quality in different sectors (manufacturing, services, healthcare)

Day 2: Quality Planning and Risk Management

  • Components of a QA plan

  • Setting quality objectives and KPIs

  • Identifying and managing quality risks

  • Document control and process standardization

  • Roles and responsibilities of the QA team

  • Introduction to Failure Mode and Effects Analysis (FMEA)

Day 3: Quality Tools, Data Analysis, and Improvement Techniques

  • Basic quality tools: Pareto charts, histograms, fishbone diagrams, flowcharts

  • Statistical Process Control (SPC) fundamentals

  • Root Cause Analysis (RCA) techniques

  • Continuous Improvement (Kaizen) and Lean principles

  • Use of checklists, control charts, and run charts

Day 4: Auditing and Compliance in QA

  • Internal vs. external quality audits

  • Steps in conducting a QA audit

  • Non-conformance identification and reporting

  • Corrective and Preventive Action (CAPA) procedures

  • Audit documentation and follow-up

  • Simulated QA audit activity (role-play exercise)

  • Integrating customer feedback into quality systems

Day 5: Building a Quality Culture and Sustaining Excellence

  • Leadership’s role in quality

  • Employee involvement and quality training programs

  • Quality communication and awareness campaigns

  • Quality scorecards and dashboards

  • Aligning QA with organizational strategy

  • Capstone project: Designing a continuous improvement plan

  • Course review, action planning, and certificate distribution

Management

Training Course: Essentials of Quality Assurance


Register Now
Quick Inquiry
Discount Group Download Brochure  

MA235992

28 Jul - 1 Aug 2025

Madrid (Spain) - Pestana CR7 Gran Vía

Hotel : Pestana CR7 Gran Vía

Cost: 5500 € Euro


  About Madrid

Madrid is a city that combines its enduring history with its cosmopolitan atmosphere to create a destination that favored amongst tourists from around the world. This is a city that is very much bursting at the seams with life and its vibrant atmosphere, cultural attractions and connection with history ensure travelers have everything they could possibly want from a European city break. At the end of a flight to Madrid, there are sites to see, picturesque streets to roam and, of course, excellent shopping opportunities to explore. Visitors can immerse themselves in Madrid's fantastic local culture, its peerless art scene and world acclaimed fine dining. In fact, there is very little that Madrid doesn't have to offer.


  Things to do and places to visit in Madrid

The only problem travelers will encounter during their visit to Madrid is knowing what to do first. Sampling the mouth-watering tapas, strolling through one of the many excellent museums or even simply soaking up the atmosphere are all excellent options. Spend a sunny day wandering through the splendid squares or marvel at the intricate architecture of the churches.With so many options, flights to Madrid are great for people of any age or inclination.

When visiting Madrid, be sure to:

  • See the superb collection of art is the Museo del Prado.
  • Stroll down the Gran Via.
  • Enjoy the atmosphere of the Plaza Mayor.
  • Wander through the stunning gardens of the Parque del Buen Retiro.
  • See the beautiful mansion of the Museo Lazaro Galdiano.
  • Find quirky fashions in the Fuencarral market.
  • Try some of the many different tapas dishes.
  • Visit the statues of Don Quixote and Sancho Panza in the Plaza de Espana.
  • See the breathtaking Basilica de San Francisco El Grande.
  • Wander the Casa de Campo park, which is five times the size of Central Park.
  • Shop in the luxury boutiques of the Golden Mile.
  • Look for bargains at the El Rasto flea market.
  • See Picasso's Guernica in the Reina Sofia museum.
  • Snack on churros with chocolate.
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