Introduction

This training program, designed by Global Horizon Training Center, is tailored to provide participants with a solid foundation in the core operational aspects of data center management. With the ever-growing demand for uninterrupted digital services, the efficiency, uptime, and safety of data centers have become mission-critical. This program offers a comprehensive understanding of day-to-day operations, critical facility management, safety protocols, and best practices to ensure smooth, efficient, and secure data center environments. Participants will gain hands-on insights into maintaining operational excellence while ensuring compliance with global standards.

Objectives

By the end of this program, participants will be able to:

• Understand the key components and functions of modern data center operations.

• Apply best practices to ensure maximum uptime and operational reliability.

• Implement effective safety protocols and incident response procedures.

• Manage power, cooling, and facility systems efficiently.

• Conduct routine monitoring, inspection, and maintenance to prevent failures.

• Optimize data center workflow, capacity planning, and resource usage.

• Align operations with international data center standards and frameworks.

Course Methodology

The course combines:

• Instructor-led presentations

• Real-world case studies

• Interactive workshops and exercises

• Video demonstrations

• Group discussions

• Quizzes and performance evaluations

Organizational Impact

Organizations will benefit from:

• Improved resilience and reliability of data center services.

• Reduced downtime and operational risks.

• Enhanced efficiency in maintenance and energy usage.

• Better alignment with safety standards and compliance.

• Strengthened team capacity to handle emergencies and critical situations.

• A more structured and proactive operations model within the data center.

Target Audience

This training is ideal for:

• Data Center Operations Staff and Technicians

• Facility and Infrastructure Engineers

• IT Operations Managers

• System Administrators and Network Engineers

• Data Center Supervisors and Shift Leads

• Health and Safety Officers working in technical environments

• Anyone responsible for managing uptime, safety, or operations in data centers

Course Outline

Day 1: Introduction to Data Center Operations and Infrastructure

• Overview of data center types and architectures

• Roles and responsibilities in data center operations

• Critical systems: Power, cooling, networking, and security

• Understanding the data center lifecycle

• Key performance metrics: Uptime, PUE, SLA

Day 2: Ensuring Uptime and Business Continuity

• Uptime Institute Tier Standards and design principles

• Redundancy levels (N, N+1, 2N) and high availability planning

• Routine maintenance and preventive strategies

• Monitoring systems and alarm protocols

• Business continuity planning and DR alignment

Day 3: Safety and Risk Management in Data Centers

• Health & safety standards in critical environments

• Fire detection and suppression systems

• Access control and physical security

• Electrical hazards, ESD control, and personal protective equipment (PPE)

• Incident management and emergency response protocols

Day 4: Power, Cooling, and Environmental Control

• Understanding UPS systems, generators, and backup power

• Cooling strategies: CRAC units, hot/cold aisle containment, liquid cooling

• Environmental monitoring (temperature, humidity, airflow)

• Energy efficiency and green data center practices

• Maintenance of electrical and HVAC systems

Day 5: Operational Excellence and Compliance

• Daily checklists and operations documentation

• Capacity planning and resource management

• Change management and service continuity

• Industry standards: ISO 27001, TIA-942, ANSI/BICSI

• Final group activity: Simulating a fault scenario and recovery