19 - 30 May 2025
Amsterdam (Netherlands)
Hotel : Grand Hotel Amrâth Amsterdam
Cost : 8400 € Euro
Administration is the backbone of any successful organization, responsible for ensuring smooth operations, effective communication, and the efficient execution of daily tasks. This training program is designed to provide beginners and entry-level administrators with a comprehensive understanding of the essential skills needed to manage administrative functions effectively. Participants will gain insights into office management, organizational skills, communication, and time management, all of which are critical for running a well-organized and productive workplace.
The program emphasizes practical applications, with participants engaging in case studies, role-playing scenarios, and hands-on exercises that mirror real-life administrative challenges. They will learn to manage tasks efficiently, prioritize workloads, and provide excellent support to teams and departments. Whether working in a corporate office, a small business, or a non-profit organization, the skills acquired in this course will empower participants to excel in administrative roles.
Entry-level administrative assistants and office managers
Individuals transitioning into administrative roles
Junior office staff looking to enhance their skills
Recent graduates interested in administration
Administrative support staff who wish to improve their performance
By the end of this program, participants will be able to:
Understand the core responsibilities of administrative roles in various organizations.
Develop effective communication and organizational skills.
Manage time, schedules, and workloads efficiently.
Apply office management techniques to enhance productivity.
Understand the importance of record-keeping and document management.
Use modern technology and tools to streamline administrative tasks.
Assist in the coordination of meetings, events, and projects.
Demonstrate professional behavior and ethics in the workplace.
Handle administrative challenges with confidence and professionalism.
Provide high-quality support to colleagues and managers.
Day 1:
Introduction to Office Administration
Overview of administration and its role in an organization
Key responsibilities of an administrative assistant/office manager
Understanding organizational structures
Introduction to office policies and procedures
Day 2:
Effective Communication Skills
Importance of communication in administration
Verbal and non-verbal communication techniques
Writing professional emails and reports
Handling phone calls and inquiries professionally
Active listening and its role in administration
Day 3:
Time Management and Prioritization
Time management techniques for administrators
Prioritizing tasks and managing workloads effectively
Tools for scheduling and tracking tasks (calendars, planners, and apps)
Delegating tasks when necessary
Day 4:
Office Organization and File Management
Best practices for office organization
Creating and maintaining filing systems (physical and digital)
Document management and archiving
Ensuring confidentiality and data protection
Day 5: Technology and Tools for Administration
Overview of essential office software (Word, Excel, PowerPoint, etc.)
Managing emails, calendars, and databases
Using collaboration tools (Microsoft Teams, Google Workspace, etc.)
Introduction to cloud storage and document sharing platforms
Day 6:
Event and Meeting Coordination
Planning and organizing meetings and events
Preparing meeting agendas, minutes, and follow-up tasks
Managing logistics for office events (room booking, catering, etc.)
Handling multiple events and meetings simultaneously
Day 7:
Problem-Solving and Decision-Making in Administration
Common administrative challenges and how to solve them
Developing critical thinking and problem-solving skills
Decision-making techniques for administrators
Case studies of problem-solving in an office environment
Day 8:
Professionalism and Workplace Etiquette
Understanding professionalism in administration
Adopting ethical behavior and practices
Building positive relationships with colleagues and clients
Managing stress and maintaining a positive attitude
Day 9:
Project Coordination and Support
Supporting teams and managers in project coordination
Tracking project progress and deadlines
Communicating project updates to stakeholders
Tools for project management (Trello, Asana, etc.)
Day 10:
Final Review and Practical Application
Review of key concepts and tools learned throughout the course
Group exercises: role-playing common administrative tasks
Case study: handling administrative challenges in a real-world scenario
Feedback session and reflections on the learning experience