Introduction
This seminar focuses on improving productivity and motivation by applying best practices in Employee Relations (ER). It helps organizations build a supportive and fair working environment where employees can contribute effectively, while ensuring that employee issues such as performance, absence, and grievances are managed in a structured and positive way.
Objectives
By the end of the seminar, delegates will:
- Understand the role of Employee Relations within organizations
- Align ER policies with managerial practices effectively
- Manage change and support organizational transitions
- Handle performance issues and employee behavior constructively
- Apply disciplinary and grievance procedures correctly
- Manage employee absence and attendance issues
- Support employees through counseling and assistance programs
- Influence managers and team leaders to apply ER best practices
- Build a positive and productive workplace culture
Target Audience
- HR & Employee Relations Professionals
- Managers and Supervisors
- Team Leaders
- People Managers
- Organizational Development Specialists
- HR Business Partners
- Workplace Relations Officers
Outlines
Day 1: The Core Role of Employee Relations
- The Context
- Change Management
- ER and Nationalisation
- Understanding the Rationale of ER
- The Core Role of ER
- The distinction between the role of the ER and the role of the Manager
- The Impact on Policies and Procedures
- Change Agent and Employee Champion
- The Psychological Contract
Day 2: Supporting the Manager, Supervisor, or Team Leader
- Grievances
- Conducting the Grievance Interview
- Management’s right to manage
- Equal Opportunities
- Discrimination
- Equality and diversity
- Harassment and Bullying
- Motivation
Day 3: The ER function in Practice
- Communications
- Team Briefing
- Consultation
- Discipline - Gross misconduct
- Discipline - poor performance
- Appeals
- Handling sickness absence
- Return to work interviews
- Notification Rules
- Trigger Mechanisms
Day 4: Getting the Best from People
- Getting the best from People
- Then characteristics of leaders
- Leading Vs Managing
- Leadership Competencies
- Leadership development
- 360-degree feedback
- Seminar review
- Personal Development Planning
Day 5: Managing Performance, Counselling, Providing Employee Assistance
- The performance management process
- Motivation and Goal Theory
- Giving Feedback
- Coaching
- Counseling – Managers and Supervisors
- Counseling employees
- A Counselling Style Inventory
- Employee Assistance Programmes
