10 - 14 Aug 2025
Istanbul (Turkey)
Hotel : DoubleTree by Hilton Istanbul Esentepe
Cost : 5500 € Euro
In today’s dynamic and diverse workplace, strong employee relations and active engagement are no longer optional—they are essential for organizational success, resilience, and sustainable growth. As businesses evolve to become more people-centric, fostering a positive and inclusive work environment where employees feel respected, supported, and motivated is a key competitive advantage.
The “Employee Relations and Engagement” program, developed by Global Horizon Training Center, provides HR professionals, line managers, and team leaders with the tools, frameworks, and practical skills necessary to build trust-based relationships, manage workplace conflicts, ensure legal compliance, and drive high levels of employee engagement. This course explores the full employee experience, from onboarding to exit, and addresses the organizational culture, communication strategies, recognition systems, and emotional intelligence needed to create a productive and loyal workforce.
By the end of this course, participants will be able to:
Understand the principles and best practices of employee relations and engagement.
Manage workplace issues such as conflict resolution, grievances, and discipline effectively.
Foster employee commitment through engagement strategies aligned with organizational goals.
Strengthen communication and trust between management and staff.
Analyze and improve employee experience and organizational culture.
Design and implement employee engagement action plans and surveys.
This training employs a blend of:
Expert-led presentations and strategic briefings
Case studies from leading organizations
Practical workshops and group discussions
Real-world role plays and situational simulations
Diagnostic tools (e.g., engagement scorecards, employee feedback analysis)
Action planning for post-course implementation
Organizations that implement insights from this course will benefit from:
Reduced employee turnover and absenteeism
Improved morale, motivation, and productivity
Better internal communication and trust
Enhanced employer branding and talent retention
Reduced workplace conflicts and legal risks
A more agile and cohesive work culture aligned with strategic objectives
This program is ideal for:
HR Managers and HR Business Partners
Employee Relations Officers
Line Managers and Team Leaders
Organizational Development Specialists
Internal Communications and Culture Officers
Talent Management and Engagement Professionals
Supervisors and Department Heads responsible for team performance
Day 1: Foundations of Employee Relations and Engagement
Welcome and program overview by Global Horizon Training Center
Definitions and distinction between employee relations and engagement
The psychological contract and employee expectations
The link between engagement, performance, and retention
Models of employee engagement (Gallup, Aon Hewitt, etc.)
Diagnosing employee relations challenges: causes and consequences
Day 2: Managing Workplace Conflict, Discipline, and Grievances
Types of workplace conflict and resolution strategies
Progressive discipline and fair treatment processes
Handling employee complaints and internal investigations
Mediation, arbitration, and alternative dispute resolution
Employment law basics related to ER (grievance, dismissal, etc.)
Day 3: Building Engagement through Communication and Leadership
The role of leaders and managers in driving engagement
Creating a culture of trust and psychological safety
Internal communication tools and two-way feedback mechanisms
Recognition, rewards, and non-financial motivators
Emotional intelligence and empathy in people management
Day 4: Measuring, Analyzing, and Improving Engagement
Engagement KPIs and survey design (pulse vs. annual surveys)
Interpreting employee engagement data and reports
Segmenting engagement initiatives by department or function
Case studies: Successful engagement programs in action
Linking engagement to performance management and appraisal
Day 5: Strategic Planning and Sustaining Long-Term Engagement
Embedding engagement into HR strategy and organizational values
Onboarding, career development, and inclusion as engagement tools
Change management and its impact on engagement
Employee lifecycle and experience mapping
Capstone project: Designing a customized engagement strategy for your organization
Action planning, wrap-up, and certificate distribution