Introduction
Human resources professionals in today's organizations are more than technical or subject matter experts. They are counselors, communicators, presenters, and problem solvers.
This Effective skills for HR Professionals training program is a logical continuation of the advancement and development made in our 'Interpersonal Skills for HR Professionals course. Although the training program will complement the competencies developed in the course.
Methodologies
The program uses a discussion-based approach in addressing the various topics covered combined with round table discussions, presentations, exercises, and role plays.
Training Objectives
By the end of the course, participants will be able to:
- Explain the importance of Emotional Intelligence (EI) to HR professionals and apply simple techniques to develop their emotional quotients
- Deliver balanced and well-structured public speeches with ease and confidence after learning how to deal with public speaking anxiety and subduing its effects
- Describe the differences between influencing and persuading and use the best techniques in applying them in HR work-related situations
- Apply effective creative problem-solving techniques that will help them make the right decisions at work
- List the main differences between finance and accounting
- Use various budgeting techniques and apply them immediately in HR-related scenarios
Target Audience
Human resources professionals or those who are about to start a career in HR as administrators, officers, or specialists. The program is also beneficial for experienced officers and managers in HR who wish to update their knowledge and skills about the latest techniques in the various behavioral competencies.
Competencies
- Working with people
- Presenting and communicating
- Applying expertise and technology
- Planning and organizing
- Achieving goals and objectives
- Financial acumen
- Problem-solving
- Decision making
Course Content
Day1
Emotional intelligence (EI): the base for honing HR professional competencies
- Definition of emotional intelligence
- Self-awareness and self-management
- The importance of EI for HR professionals
- Developing EI competencies
- Daily applications in the HR environment
Day 2
Public speeches and presentations
- Purpose and objectives, different types
- Structure of presentations
- The three 's' rule
- The skeleton of an effective speech
- Powerful openings
- Previews and transitions
- Substance or key points
- Reviews and closing
- Supporting your speech
- Public speaking anxiety and how to deal with it
- Style of presenting
- Body positioning, hand movement, eye contact, dress, and appearance
- Mannerisms, verbal tics, verbal variety, and pauses
Day 3
Persuasion and influencing
- Definition of persuasion and influencing
- Steven Covey's circle of influence and circle of concern
- HR application of persuasion and influencing
- The different techniques of influence and persuasion
- Use of techniques for different business and HR situations
Day 4
Creative problem-solving and decision making
- Scanning, analysis, responses, and assessment
- The problem-solving cycle
- Creative problem solving: methods and overcoming barriers
- Link between problem-solving and decision making
- The 6 step process to decision making
Day 5
Understanding accounting & finance
- Accounting versus finance
- Accounting: recording and reporting
- Finance: analysis and decision making
- Understanding financial statements
- Income statements, balance sheets, and the cash flow statement
- Performance measurement
- Trend analysis
- Common size financial statements
- Techniques of operational budgeting
- Importance of budgeting
- Methods of budgeting
- Incremental budgets
- Zero-based budgeting
- Participative budgeting
- Budgets as a control mechanism
About Paris
Lying on the River Seine, Paris is commonly referred to as the city for lovers, but it's actually a fantastic place for anyone to visit and explore. It's full of history, art, literature and amazing architecture for starters, but is also well known as being home to high fashion, which makes it a popular shopping destination. Visitors to the French Capital will find both high-end designer stores and quirky boutiques. The attractions of Paris range for art museums to shopping to simply taking a walk and soaking up the atmosphere. To top it all off, Paris has plenty of superb food and drink, in case there weren't already enough reasons to travel to Paris.
Things to do and places to visit in Paris
Anyone who travels to Paris is in for a treat, as it is a beautiful city full of atmosphere. Many of Paris' attractions are world-famous, but it's also a city where you can find hidden gems. Taking a flight to Paris for a short visit is really like visiting a number of different cities, as all of its neighbourhoods, or arrondissements, have their own distinct character. Examples include the medieval Latin Quarter and the bohemian Marais. Each and every one is worth exploring.
Great things to do in Paris include:
- Checking out the views from the top of the Eiffel Tower.
- Seeing renowned masterpieces, including the Mona Lisa in the Louvre.
- Taking a tour of the impressive, albeit slightly creepy, Paris Catacombs.
- Marvelling at the beautiful Notre Dame Cathedral.
- Browsing the designer stores around the Champs-Elysees.
- Munching snails in one of the city's haute cuisine eateries.
- Visiting the graves of luminaries including Oscar Wilde and Jim Morrison at Pere Lachaise Cemetery.
- Admiring the imposing Arc de Triomphe.
- Wandering around the boutiques of the Marais district.
- Watching the famous Paris St-Germain football team play.
- Taking in the Impressionist art at the Musee D'Orsay.
- Watching the world go by from a cafe terrace.
- Visiting the distinctive Centre Georges Pompidou.