Training Course: Crisis Management and Resilience

Introduction:

Crises can disrupt operations, reputation, and trust in seconds. Organizations that thrive are those that are prepared. This 2-day program equips participants with tools to manage crises effectively and build organizational resilience to withstand future disruptions.

Target Audience:

• Risk and compliance officers

• Communication and PR managers

• Business continuity professionals

• Emergency response teams

• Senior leaders and decision-makers

Objectives:

• Understand the stages and types of organizational crises.

• Develop crisis response strategies and action plans.

• Strengthen organizational resilience frameworks.

• Communicate effectively under pressure.

Outlines:

Day 1:

Understanding Crisis Dynamics

• What defines a crisis? Case examples and root causes

• Crisis life cycle and early warning signs

• Stakeholder expectations and response obligations

• Creating a crisis response plan

• Simulation: Initial crisis response and team coordination

Day 2:

Building Organizational Resilience

• Risk identification and scenario planning

• Business continuity vs. disaster recovery

• Crisis communication and media handling

• Post-crisis learning and adaptation

• Workshop: Drafting a resilience action plan