Management

Training Course: Correspondence, Etiquette, Protocols, and the Art of Dealing with VIPs


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MA235084

20 - 24 Jan 2025

Madrid (Spain)

Hotel : Pestana CR7 Gran Vía

Cost : 5250 € Euro

Introduction


Through the program of correspondence, etiquette, protocols, and the art of dealing with VIPs, the participants will learn about the most important goals and benefits. Introducing the concept of administrative correspondence and its foundations and principles. In addition to introducing the concept of etiquette and protocols and their importance in dealing with VIPs.


Objectives

 

  • Enhancing written communication skills in administrative correspondence.
  • Introducing the participants to the concepts of etiquette, protocols, and the art of dealing with VIPs.
  • Developing the ability to write letters of welcome and farewell to senior guests.
  • Enhancing public speaking skills in official events and in the presence of dignitaries.

 

Target Audience

  • New employees and those with limited experience in administrative writing and dealing with VIPs.
  • Employees who wish to develop their written communication and public speaking skills.

 

Training program outline

Day 1: Administrative correspondence

  • Definition of administrative correspondence and its importance.
  • Fundamentals of administrative writing and its application.
  • Effective administrative letter-writing skills.
  • Dealing with administrative responses, classifying them, and conducting follow-up.

Day 2: Etiquette and Protocols

  • Definition of etiquette and its importance in government and private institutions.
  • Social protocols and their importance in dealing with senior guests.
  • The art of welcoming and farewell and its foundations on official occasions.
  • How to deal with large guests and meet their needs.
  • Preparing the venue and organizing parties and official events.

Day 3: The Art of Dealing with VIPs

  • Defining VIPs, their types, and distinctive features.
  • Understanding the thinking style of senior figures and how to deal with them.
  • How to prepare to meet VIPs and make the necessary preparations.
  • How to prepare for conversations with VIPs and set goals.
  • How to deal with potential difficulties when dealing with VIPs.

Day 4: Speaking at Official Events

  • Definition of speech and speaking on official occasions and their importance.
  • Public speaking skills and their application in delivering and speaking at official events.
  • Analyze the target audience and ensure that objectives are achieved.
  • Preparing content for speeches and speeches in official events.
  • Training in speaking at official events and receiving questions.

Day 5: Practice and Practical Application

  • Applying written communication skills, speaking, and speaking in official events.
  • A practical exercise on etiquette, protocols, and the art of dealing with VIPs.
  • Simulation of a real situation, dealing with senior guests, and applying the skills of dealing with them.
  • Evaluate individual performance and discuss practical application results and notes.

Management

Training Course: Correspondence, Etiquette, Protocols, and the Art of Dealing with VIPs


Register Now
Quick Inquiry
Discount Group Download Brochure (36)

MA235084

20 - 24 Jan 2025

Madrid (Spain) - Pestana CR7 Gran Vía

Hotel : Pestana CR7 Gran Vía

Cost: 5250 € Euro


  About Madrid

Madrid is a city that combines its enduring history with its cosmopolitan atmosphere to create a destination that favored amongst tourists from around the world. This is a city that is very much bursting at the seams with life and its vibrant atmosphere, cultural attractions and connection with history ensure travelers have everything they could possibly want from a European city break. At the end of a flight to Madrid, there are sites to see, picturesque streets to roam and, of course, excellent shopping opportunities to explore. Visitors can immerse themselves in Madrid's fantastic local culture, its peerless art scene and world acclaimed fine dining. In fact, there is very little that Madrid doesn't have to offer.


  Things to do and places to visit in Madrid

The only problem travelers will encounter during their visit to Madrid is knowing what to do first. Sampling the mouth-watering tapas, strolling through one of the many excellent museums or even simply soaking up the atmosphere are all excellent options. Spend a sunny day wandering through the splendid squares or marvel at the intricate architecture of the churches.With so many options, flights to Madrid are great for people of any age or inclination.

When visiting Madrid, be sure to:

  • See the superb collection of art is the Museo del Prado.
  • Stroll down the Gran Via.
  • Enjoy the atmosphere of the Plaza Mayor.
  • Wander through the stunning gardens of the Parque del Buen Retiro.
  • See the beautiful mansion of the Museo Lazaro Galdiano.
  • Find quirky fashions in the Fuencarral market.
  • Try some of the many different tapas dishes.
  • Visit the statues of Don Quixote and Sancho Panza in the Plaza de Espana.
  • See the breathtaking Basilica de San Francisco El Grande.
  • Wander the Casa de Campo park, which is five times the size of Central Park.
  • Shop in the luxury boutiques of the Golden Mile.
  • Look for bargains at the El Rasto flea market.
  • See Picasso's Guernica in the Reina Sofia museum.
  • Snack on churros with chocolate.
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