Introduction

Operational excellence in today’s competitive and regulated environment requires organizations to maintain strict compliance standards while embedding robust quality control systems. This training program aims to equip participants with the knowledge and tools to implement effective compliance strategies, strengthen quality control mechanisms, and drive sustainable performance improvement. By combining theoretical concepts with practical applications, this program empowers professionals to ensure organizational processes meet both regulatory requirements and excellence benchmarks.

Target Audience

• Compliance Officers and Managers

• Quality Assurance and Quality Control Specialists

• Operations and Production Managers

• Risk Management Professionals

• Internal Auditors and Process Improvement Teams

• Senior Executives responsible for governance and operational standards

Objectives

By the end of the program, participants will be able to:

• Understand the principles of compliance and quality control in operational excellence.

• Implement frameworks and best practices to ensure adherence to regulatory and industry standards.

• Apply quality management tools to improve processes and reduce errors.

• Link compliance and quality initiatives with organizational performance and customer satisfaction.

• Develop action plans to foster a culture of continuous improvement and accountability.

Course Methodology

• Interactive presentations and discussions

• Case studies and real-life industry examples

• Group exercises and role-playing

• Practical workshops on compliance and quality tools

• Action planning for participants’ organizations

Outline

Day 1: Foundations of Compliance and Quality Control

• Introduction to Operational Excellence: Definitions and Dimensions

• The role of compliance in sustaining excellence

• Regulatory frameworks and industry standards overview

• Quality control as a driver of customer trust and efficiency

• Case study: Compliance failures and lessons learned

Day 2: Compliance Frameworks and Risk Management

• Building an effective compliance management system

• Identifying regulatory requirements and internal policies

• Risk assessment methodologies for compliance

• Monitoring and auditing compliance practices

• Workshop: Developing a compliance checklist for participants’ industries

Day 3: Quality Control Systems and Tools

• Principles of quality management and assurance

• ISO standards (ISO 9001 and related frameworks)

• Quality control methods: Six Sigma, Lean, TQM

• Tools: Control charts, Pareto analysis, cause-and-effect diagrams

• Practical exercise: Mapping a process and identifying quality gaps

Day 4: Integrating Compliance with Operational Excellence

• Linking compliance and quality with organizational strategy

• Compliance and quality metrics for performance monitoring

• Embedding a culture of continuous improvement

• Technology and digital transformation in compliance and quality control

• Case study: Companies that achieved operational excellence through compliance

Day 5: Implementation, Reporting, and Continuous Improvement

• Building an implementation roadmap for compliance and quality initiatives

• Reporting mechanisms for stakeholders and regulators

• Overcoming resistance to compliance and quality initiatives

• Best practices for sustaining operational excellence

• Final workshop: Developing an action plan tailored to participants’ organizations

• Program wrap-up and evaluation