30 Jun - 4 Jul 2025
Cape Town (South Africa)
Hotel : DoubleTree by Hilton Cape Town - Upper Eastside
Cost : 5950 € Euro
It has been said that all business is a conversation and that it is the ability of people at all levels in an organization to create and maintain a rich conversation with each other and with other businesses that ultimately create business success. That "conversation" relies on excellent communication skills. The best and most charismatic leaders are abundantly skilled communicators, able to coordinate and lead their teams because they create an environment in which others genuinely want to work. The best and most skilled coordinators are able to manage time, people and priorities, influence at all levels, and still display a sense of leadership which makes others want to follow them.
By the end of the programme delegates will:
Have raised their self-awareness to understand their strengths and skills gaps as leaders and coordinators
Have learnt practical ways of addressing their skills gaps
Understand the subjective experience of others and how to respond to it
Be able to demonstrate advanced communication skills, both verbally and non-verbally
Be able to coordinate people, events and projects with confidence
Be able to manage time and teams effectively
Understand what motivates people at work and how to increase their motivation
Be aware of the latest leadership theories and their practical application in the workplace
Throughout the course, we use accelerated learning techniques to aid learning and foster recall. Our methodology incorporates forums, business games, small group activities, reflective periods, facilitated plenary discussions, and presentations. The focus is very much on experiential learning - by engaging all their senses, delegates are able to learn more effectively. Everything the delegates learn will be based on proven principles and leading-edge theories drawn from a range of disciplines, including psychology, management, and leadership best practice, NLP, anthropology, and linguistics. Many of the activities will allow delegates to share their real working experiences and thus learn from each other.
Delegates will develop enriched communication skills which they can use both in their working and personal lives. They will understand at a deep level the need for and practical skills of, the effective coordinator and charismatic leader.
Tradition has it that leadership comes from a hierarchical position. In reality, leadership is more a reflection of mindset, and natural leaders will emerge at all levels of an organisation. Delegates returning from this course will have developed an understanding of the mindset of the effective leader and learned practical techniques to develop their coordination and leadership skills back in the workplace. Effective leadership and coordination boost workplace morale and spawn productivity. Whether or not the delegates are considered "leaders" within their organizational hierarchy, their ability to coordinate events, people and projects will have a significant impact on the productivity of both of the delegates and of their teams.
Enhanced communication skills for leadership and influence
Coordination skills - time, people and projects
Understanding and application of emotional intelligence in leadership
Motivating others
Personal impact and influence
Day 1:
Who do you think you are?
Self-awareness
Personal profiling
Assessing your current leadership style
Assessing your abilities as a coordinator
Your preferred team role
Your own communication style
Day 2:
Enriching Your Communication Skills
Subjective experience and communication
Advanced language patterns for influence
Questioning and listening skillfully
Motivation and behavioral drivers
Hygiene factors and motivators
Glasser's innate drivers
Filters of experience
The emotional loop
Day 3:
The Skills of the Coordinator
Time management
Prioritization
Teamworking skills
Essentials of project management
Meeting management
Effective use of IT to support coordination activities
Day 4:
The Modern Leader
The 10 bits of intelligence
Exploring emotional intelligence
Emotional intelligence and leadership
Theory X and Theory Y - push and pull leadership
Values and leadership
The culture of your organization
Day 5:
Communicating, Coordinating and Leading
What do people say about your team - and what do you want them to say?
Key challenges for your team and how to meet them
Case study - communicating, coordinating and leading in practice
Personal action planning