Introduction

The Certified Manager Quality and Organizational Excellence (CMQ/OE) program prepares professionals to lead process improvement initiatives across organizations of any size.

CMQ/OE professionals are skilled in:

• Leading teams and managing customer and supplier relations
• Supporting strategic planning and deployment initiatives
• Developing measurement systems to drive organizational improvement
• Managing projects, resources, risk, and applying quality methodologies

This program combines theoretical frameworks, practical tools, and hands-on exercises to prepare participants for the CMQ/OE certification and real-world organizational challenges.

Objectives

Participants will learn to:

Module 1 – Organizational Leadership & Management

• Apply the Body of Knowledge (BOK) concepts
• Lead teams and drive strategic planning and organizational improvements
• Analyze financial situations, evaluate risks, and implement change management
• Use quality management processes for project planning and execution
• Apply metrics, tools, and techniques to measure quality

Module 2 – Total Quality Management (TQM) Principles

• Understand TQM concepts and benefits
• Set quality objectives and policies
• Implement quality control and assurance methods, including Six Sigma
• Apply continuous improvement, Lean principles, and process optimization
• Utilize advanced quality tools, supplier management strategies, and performance metrics

Target Audience

This program is suitable for:

• Quality managers and organizational improvement professionals
• Team leaders and project managers involved in process optimization
• Professionals preparing for CMQ/OE certification
• Individuals aiming to implement quality management strategies across their organization

Program Outline

Module 1 – Organizational Leadership & Management

Day 1: Leadership & Strategy

• Organizational structures, leadership styles, and team-building
• Change management and strategic plan development
• Organizational performance measurement

Day 2: Management Skills & Quality Systems

• Management principles, human resources, and financial management
• Risk management and project documentation
• Quality systems, ISO standards, and quality methodologies

Day 3: Quality & Process Tools

• Problem-solving and process management
• Quality measurement, metrics, and Lean tools
• Innovation and statistical analysis

Day 4: Customer-Focused Organizations

• Customer identification and segmentation
• Voice of the customer, satisfaction, and loyalty
• Customer Relationship Management (CRM)

Day 5: Supply Chain & Training

• Supplier selection, performance evaluation, and partnerships
• Logistics, material acceptance, and training programs
• Training effectiveness and evaluation

Module 2 – Total Quality Management (TQM)

Day 6: Introduction to TQM

• Principles, key elements, and leadership role
• Case studies of successful TQM implementations

Day 7: Quality Planning & Strategy

• Quality objectives, policies, and management systems
• Tools for planning, such as SWOT, benchmarking, QFD, and FMEA

Day 8: Quality Control & Assurance

• Statistical process control (SPC) and inspection techniques
• Six Sigma concepts, audits, and management reviews

Day 9: Continuous Improvement & Lean Principles

• Kaizen, Lean, and Six Sigma methods
• Eliminating waste, 5S, Kanban, and value stream mapping
• Promoting employee involvement in improvement initiatives

Day 10: Advanced Quality Tools & Supplier Management

• Design of experiments (DOE) and hypothesis testing
• Root cause analysis and problem-solving techniques
• Supplier quality strategies and performance metrics
• Case studies of organizations achieving excellence through TQM