Introduction

This program, designed by Global Horizon Training Center, focuses on enhancing organizational productivity and employee motivation through the application of best practices in Employee Relations (ER).

In modern organizations, the way employees are treated directly influences performance, engagement, and retention. This program equips participants with the knowledge and practical skills required to create a supportive, fair, and high-performing work environment, where both individual and collective issues are managed effectively.

The seminar emphasizes building strong relationships between the ER function and line management, ensuring that policies are not only well-designed but also properly implemented. Participants will explore how to handle critical workplace challenges such as absenteeism, performance issues, and employee expectations, while fostering a culture of trust, communication, and accountability.

Objectives

By the end of this program, participants will be able to:

• Understand the role of Employee Relations in organizational success
• Align ER practices with management and leadership functions
• Manage organizational change effectively
• Address performance issues and influence employee behavior
• Apply disciplinary and grievance procedures professionally
• Manage absenteeism and workplace conduct issues
• Support managers and supervisors in handling employee relations challenges
• Understand and implement Employee Assistance Programs (EAP)

Target Audience

• HR and Employee Relations Professionals
• Line Managers and Supervisors
• Team Leaders and Department Heads
• Organizational Development Specialists
• Anyone responsible for managing people and workplace relationships

Outlines

Day 1: The Core Role of Employee Relations

• Understanding the context of Employee Relations
• The impact of change management on ER
• ER and organizational policies
• Distinction between ER and management roles
• ER as a strategic function
• The Psychological Contract
• ER as a change agent and employee advocate

Day 2: The ER Function in Practice

• Effective workplace communication
• Team briefings and employee consultation
• Managing discipline: misconduct vs performance
• Appeals processes and fairness
• Managing sickness absence
• Return-to-work interviews
• Absence monitoring and trigger systems

Day 3: Supporting Managers and Handling Workplace Issues

• Managing grievances and complaint handling
• Conducting grievance interviews
• Management rights and responsibilities
• Equal opportunities and diversity
• Addressing discrimination, harassment, and bullying
• Motivation and employee engagement strategies

Day 4: Performance Management & Employee Support

• The performance management cycle
• Motivation theories and application
• Giving constructive feedback
• Coaching techniques for managers
• Counseling skills for workplace issues
• Employee Assistance Programs (EAP)
• Supporting employee wellbeing

Day 5: Leadership & Maximizing Employee Potential

• Strategies for getting the best from employees
• Leadership vs management roles
• Leadership competencies in ER
• Developing leadership capabilities
• 360-degree feedback systems
• Aligning ER with organizational values
• Personal development planning and program review