Introduction
The Certified Data Center Facilities Operations Manager program is designed to provide participants with comprehensive knowledge and practical skills to manage modern data centre operations efficiently. The course covers:
- Capacity planning and optimization
- Green initiatives and sustainable operations
- Commissioning and decommissioning equipment
- Compliance with safety, statutory, and international standards
- Leadership and team management
- Vendor management and crisis/incident handling
- Streamlining operations to maximize efficiency and reliability
Participants will gain the expertise to lead high-performing data centre operations, enhance availability, and ensure operational excellence while maintaining safety, compliance, and sustainability.
Program Objectives
Upon completion of this program, participants will be able to:
- Establish and manage an effective data centre operations team.
- Implement and manage SLAs, KPIs, and vendor performance metrics.
- Ensure compliance with safety, statutory, and international standards (ANSI/TIA-942, ISO/IEC 27001/02, etc.).
- Oversee daily operations, including equipment lifecycle management, commissioning, and decommissioning.
- Develop and manage capacity planning and cable management strategies.
- Implement robust physical security and emergency response procedures.
- Apply preventive, predictive, and reliability-centered maintenance strategies.
- Monitor and automate data centre operations effectively.
- Manage documentation, operational archives, and records.
- Integrate sustainability and green initiatives into operational processes.
Target Audience
This program is designed for:
- Data Centre Managers
- Operations, Floor, or Facility Managers
- Data Centre Engineers, IT/Network/System Engineers
- IT Consultants and Sales Engineers
- Professionals responsible for high availability, reliability, and operational efficiency of data centres
Program Outline
Day 1: Data Centre Operations Team & Leadership
- Leadership criteria, attributes, and team structure
- Defining roles, responsibilities, and skill metrics
- KPI management, appraisals, and succession planning
- Training, assessments, shift scheduling, and roster planning
Day 2: Vendor Management & SLA Compliance
- Vendor selection, qualification, and risk management
- Managing compliance, escalation, and legal procedures
- Alignment of business and vendor SLAs
Day 3: Facilities Maintenance & Equipment Management
- Preventive, predictive, and reliability-centered maintenance (RCM)
- On-site spares and warranty management
- Service report alignment and maintenance planning
Day 4: Safety & Statutory Compliance
- Regulatory compliance and safety standards
- Emergency response and PTW (Permit-To-Work) procedures
- SOPs for power outage, fire, bomb threat, and ergonomics
Day 5: Physical Security Management
- Security standards (ANSI/TIA-942, ISO/IEC 27001/02, SS507)
- Access control, patrol planning, and incident management
- Crisis and emergency response handling
Day 6: Daily Operations & Floor Management
- ITSM/ITIL in the data centre
- Asset and inventory management for hardware, software, spares, and consumables
- Pre-installation analysis for power, cooling, weight, EMF, fire protection
Day 7: Equipment Lifecycle & Capacity Management
- Commissioning and decommissioning procedures
- Capacity planning, threshold setting, and reporting
- Technical solutions: CFD, configuration, and capacity management
Day 8: Cable & Infrastructure Management
- Cabling standards (ANSI/TIA-606) and labeling
- In-rack power and network cabling
- Staging, installation, and equipment movement procedures
Day 9: Monitoring, Automation & Documentation
- Data centre monitoring and reporting
- Notification, escalation, and automated ticketing systems
- Document management standards and operational archives
Day 10: Strategic Operations & Sustainability
- Equipment and asset life-cycle management
- Integration of green initiatives and sustainability practices
- Performance review, reporting, and action planning
- Program wrap-up and participant assessment
