PR & Customer Service

Training Course: Certified customer experience professional


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RR235049

20 - 24 Jan 2025

London (UK)

Hotel : Landmark Office Space - Oxford Street

Cost : 5250 € Euro

Introduction:

The Certified Customer Experience Professional (CCXP) program is designed to equip individuals with the knowledge and skills required to deliver exceptional customer experience. This program is aimed at professionals who are responsible for customer experience management, including customer service managers, marketing professionals, and business owners. The CCXP program is globally recognized and is awarded by the Customer Experience Professionals Association (CXPA).

Objectives:

The objectives of this training program are to:

  • Provide an understanding of the principles and practices of customer experience management

  • Equip participants with the skills required to design and implement a customer experience strategy

  • Develop participants' ability to measure and analyze customer feedback

  • Provide insights into the latest trends and innovations in customer experience management

Target Audience:

This training program is ideal for:

  • Customer service managers and supervisors

  • Marketing professionals

  • Business owners and entrepreneurs

  • Anyone responsible for customer experience management

Outlines:

Day 1:

Introduction to Customer Experience Management

  • Understanding the customer experience

  • Key principles of customer experience management

  • The benefits of delivering exceptional customer experience

Day 2:

Designing a Customer Experience Strategy

  • Identifying customer needs and expectations

  • Developing a customer-centric culture

  • Creating a customer journey map

Day 3:

Measuring Customer Feedback

  • Understanding customer feedback channels

  • Designing effective surveys

  • Analyzing and interpreting customer feedback

Day 4:

Implementing a Customer Experience Strategy

  • Implementing a customer feedback program

  • Training employees to deliver exceptional customer experience

  • Aligning customer experience with business goals

Day 5:

CCXP Exam Preparation and Review

  • Overview of the CCXP exam

  • Review of the CCXP exam competencies and skills

  • Exam preparation tips and strategies

  • Practice exam questions and answers

PR & Customer Service

Training Course: Certified customer experience professional


Register Now
Quick Inquiry
Discount Group Download Brochure (38)

RR235049

20 - 24 Jan 2025

London (UK) - Landmark Office Space - Oxford Street

Hotel : Landmark Office Space - Oxford Street

Cost: 5250 € Euro


  About London

The UK capital of London is a city that combines the old and the new. It is as equally famous for the latest fashion and innovation as it is for its impressive heritage. London's attractions range from the Royal Palace to the DIY atmosphere of its markets. It is also a picturesque city of parks and of course, the majestic Thames River. The city extends for miles beyond its ancient core and each neighborhood has its own charming atmosphere for visitors to explore. London also wears its status as a world city proudly and the influence of different cultures is plain to see in the food and fashion of the capital.


  Things to do and places to visit in London

With so many attractions in London, anyone can find something to delight them. Art lovers will enjoy the world-renowned museums and galleries, most of which are free. Sports fans are spoilt for choice by the city's array of football clubs. Theatre and music fans have a vast list of venues to visit, whilst shopaholics have Harrods, Oxford Street, Camden and much more to look forward to after arranging flights to London.

Some unmissable London attractions include:

  • Seeing priceless masterpieces in the Tate Britain or the National Gallery.
  • Watching the changing of the guard at Buckingham Palace.
  • Visiting Trafalgar Square's famous monument.
  • Marveling at the Crown Jewels in the Tower of London.
  • Getting a bird's eye view of the city from the London Eye.
  • Tasting one of Brick Lane's famous curries.
  • Browsing the exclusive shops of Knightsbridge.
  • Visiting a market – Spitalfields for antiques, Camden for clothes or Borough Market for street food.
  • Admiring design from around the world in the Victoria and Albert Museum.
  • Looking for clues at the home of fiction's most famous detective, Sherlock Holmes.
  • Strolling through one of the lovely parks, including Hyde Park, St James' Park or Kew Gardens.
  • Eating Britain's most famous dish, fish and chips.
  • Watching the street performers in Covent Garden.
  • Enjoying the views at a South Bank cafe.
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