PR & Customer Service

Training Course: Certified customer experience professional


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RR235049

6 - 10 Apr 2025

Dubai (UAE)

Cost : 4150 € Euro

Introduction:

The Certified Customer Experience Professional (CCXP) program is designed to equip individuals with the knowledge and skills required to deliver exceptional customer experience. This program is aimed at professionals who are responsible for customer experience management, including customer service managers, marketing professionals, and business owners. The CCXP program is globally recognized and is awarded by the Customer Experience Professionals Association (CXPA).

 

Objectives:

The objectives of this training program are to:

  • Provide an understanding of the principles and practices of customer experience management
  • Equip participants with the skills required to design and implement a customer experience strategy
  • Develop participants' ability to measure and analyze customer feedback
  • Provide insights into the latest trends and innovations in customer experience management

 

Target Audience:

This training program is ideal for:

  • Customer service managers and supervisors
  • Marketing professionals
  • Business owners and entrepreneurs
  • Anyone responsible for customer experience management

 

Outlines:

Day 1:

Introduction to Customer Experience Management

  • Understanding the customer experience
  • Key principles of customer experience management
  • The benefits of delivering exceptional customer experience

 

Day 2:

Designing a Customer Experience Strategy

  • Identifying customer needs and expectations
  • Developing a customer-centric culture
  • Creating a customer journey map

 

Day 3:

Measuring Customer Feedback

  • Understanding customer feedback channels
  • Designing effective surveys
  • Analyzing and interpreting customer feedback

 

Day 4:

Implementing a Customer Experience Strategy

  • Implementing a customer feedback program
  • Training employees to deliver exceptional customer experience
  • Aligning customer experience with business goals

 

Day 5:

CCXP Exam Preparation and Review

  • Overview of the CCXP exam
  • Review of the CCXP exam competencies and skills
  • Exam preparation tips and strategies
  • Practice exam questions and answers

PR & Customer Service

Training Course: Certified customer experience professional


Register Now
Quick Inquiry
Discount Group Download Brochure (36)

RR235049

6 - 10 Apr 2025

Dubai (UAE) -

Cost: 4150 € Euro


  About Dubai

Dubai, located on the Persian Gulf, is one of the seven United Arab Emirates and one of the most popular tourist destinations in the world. The discovery of oil in the region has made Dubai extremely wealthy, allowing it to build the glittering skyscrapers that it is now famous for. That wealth is strongly in evidence in Dubai and visitors will see luxurious buildings and supercars aplenty. Perfect beaches and endless shopping opportunities are to key to Dubai's attractions. Flights to Dubai open up the city's cultural attractions to tourists, with beautiful mosques, museums and art galleries scattered throughout this ultra-modern metropolis.


  Things to do and places to visit in Dubai

Dubai's wealth has made it famous for building ever taller buildings and creating artificial islands off its shores. The city's hotels are luxurious and shoppers will love its extensive shopping malls which showcase all the world's top brands. Dubai's attractions don't end there. Dubai also caters to adventure lovers, who can jump in a 4x4 or on a board to speed over dunes outside the city. Local culture mustn't be forgotten either, and visitors have wonderful mosques to visit and old districts to explore. All that combined means that a flight to Dubai is sure to lead to an unforgettable holiday.

When visiting Dubai, be sure to:

  • Go to the observation deck of the Burj Khalifa, the tallest building in the world.
  • Admire the intricately beautiful Grand Mosque, which has the tallest minaret in the city.
  • Understand the local history and culture with a visit to the Dubai Museum.
  • Discover objects from the 6th century at Jumeirah Archaeological Site.
  • Go skiing – That's not a joke, the Mall of the Emirates houses a snowdome.
  • Go shopping at the Mall of the Emirates or the Dubai Mall.
  • Explore the desert surrounding the city – either by 4x4 or atop a camel.
  • Eat fantastic seafood at Dubai Marina.
  • Cool off at the Wild Wadi Waterpark.
  • Marvel at gorgeous Arabic calligraphy at Jumeirah Mosque, the biggest in the city.
  • Take a yacht tour around the artificial islands of Palm Jumeirah.
  • Haggle for souvenirs in one of the city's souks.
  • Wander around the traditional building in Bastakiya District.
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