PR & Customer Service

Training Course: Certified customer experience professional


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RR235049

10 - 14 Mar 2025

Rome (Italy)

Cost : 5250 € Euro

Introduction:

The Certified Customer Experience Professional (CCXP) program is designed to equip individuals with the knowledge and skills required to deliver exceptional customer experience. This program is aimed at professionals who are responsible for customer experience management, including customer service managers, marketing professionals, and business owners. The CCXP program is globally recognized and is awarded by the Customer Experience Professionals Association (CXPA).

 

Objectives:

The objectives of this training program are to:

  • Provide an understanding of the principles and practices of customer experience management
  • Equip participants with the skills required to design and implement a customer experience strategy
  • Develop participants' ability to measure and analyze customer feedback
  • Provide insights into the latest trends and innovations in customer experience management

 

Target Audience:

This training program is ideal for:

  • Customer service managers and supervisors
  • Marketing professionals
  • Business owners and entrepreneurs
  • Anyone responsible for customer experience management

 

Outlines:

Day 1:

Introduction to Customer Experience Management

  • Understanding the customer experience
  • Key principles of customer experience management
  • The benefits of delivering exceptional customer experience

 

Day 2:

Designing a Customer Experience Strategy

  • Identifying customer needs and expectations
  • Developing a customer-centric culture
  • Creating a customer journey map

 

Day 3:

Measuring Customer Feedback

  • Understanding customer feedback channels
  • Designing effective surveys
  • Analyzing and interpreting customer feedback

 

Day 4:

Implementing a Customer Experience Strategy

  • Implementing a customer feedback program
  • Training employees to deliver exceptional customer experience
  • Aligning customer experience with business goals

 

Day 5:

CCXP Exam Preparation and Review

  • Overview of the CCXP exam
  • Review of the CCXP exam competencies and skills
  • Exam preparation tips and strategies
  • Practice exam questions and answers

PR & Customer Service

Training Course: Certified customer experience professional


Register Now
Quick Inquiry
Discount Group Download Brochure (36)

RR235049

10 - 14 Mar 2025

Rome (Italy) -

Cost: 5250 € Euro


  About Rome

As cosmopolitan and diverse as it is rooted in its own history, Rome is one of the premier tourist destinations in the world. Featuring some of the best restaurants on the continent, some of the most iconic historic sites in Europe, the city is widely regarded as one of the most exciting and dynamic places to visit anywhere. The center of the Renaissance, the city houses some of the most famous works of art in the world and remains an important cultural hub to this day. Famous for art, fashion, it's delicious local cuisine, and superbly preserved monuments, Rome truly offers something for everyone.


  Things to do and places to visit in Rome

When disembarking, the first thing that can prove pleasantly challenging is deciding on what to do first! An exceptional array of hotels and inns are available to any weary traveler, as are a superb range of restaurants for those wanting to relax surrounded by the hustle and bustle of Rome in the evening. You can spend the day walking streets steeped in history, visiting galleries that contain works by Caravaggio and Michelangelo or exploring the awe-inspiring Colosseum. The city contains many beautifully maintained parks and gardens, as well as a vast collection of beautiful churches and cathedrals, ensuring that a trip to Rome will be a memorable experience for anyone.

Things to do when taking flights to Rome include:

  • Standing inside the magnificent Colosseum.
  • Gazing in awe at the stunning Castel Sant'Angelo.
  • Visiting the incredible Pantheon, one of the best-maintained buildings from the Roman era.
  • Stopping at the center of the Piazza del Popolo, one of the most beautiful squares in Europe.
  • Walking the beautiful gardens of Villa Borghese.
  • Admiring the vast, intricately carved Column of Marcus Aurelius.
  • Wandering the Forum Romanum, ruins from the Ancient Roman period.
  • Exploring some of the greatest art collections in Europe.
  • Crossing the river on the remarkably-constructed Bridge of Angels.
  • Sampling the world famous local cuisine.
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