2 - 6 Jun 2025
London (UK)
Hotel : Landmark Office Space - Oxford Street
Cost : 5250 € Euro
The Certified Customer Experience Professional (CCXP) program is designed to equip individuals with the knowledge and skills required to deliver exceptional customer experience. This program is aimed at professionals who are responsible for customer experience management, including customer service managers, marketing professionals, and business owners. The CCXP program is globally recognized and is awarded by the Customer Experience Professionals Association (CXPA).
The objectives of this training program are to:
This training program is ideal for:
Day 1:
Introduction to Customer Experience Management
Day 2:
Designing a Customer Experience Strategy
Day 3:
Measuring Customer Feedback
Day 4:
Implementing a Customer Experience Strategy
Day 5:
CCXP Exam Preparation and Review