Efficient office running is fundamental to the success of a business. Dynamic office management, prompt organization, and administrative skills, proficient business communication are some of the elements needed for delivering required services in the office at the right time.
A certified administrative professional is one such specialist who culminates various competencies and aptitudes within and caters to the diverse concerns of an office. Offices are adopting modernization and turning more technology-driven which has generated the necessity for a versatile professional with a wide range of office skills.
The Certified administrative professional course aims to fulfil the following objectives:
Enhance the professional qualifications of the participants and transform them into valuable assets for their corporations
To highlight the range of duties and responsibilities that fall under the position of an administrative professional
Widen the skill set of the participants and develop their knowledge base
Deepen the self-esteem and confidence of the participants with the familiarity of the latest trends and techniques
Strengthen the communication abilities of the participants with a special focus on business communication modes
Allow the participants to gain more traction in their careers with industry-recognized certification
Enhanced productivity in the office with better coordination among various activities
Interactive sessions and lectures
Presentations
Management games
Roleplaying/modelling
Case studies
Group discussions
Problem-solving sessions
Successful completion of the Certified Administrative Professional course shall benefit the organization in the following ways:
Smooth flow of work with better coordination among different activities of the office
Timely performance of different activities such as conducting meetings, payments, communicating office policies, filing documents, etc.
Better management of physical resources such as inventory, office supplies
Enhanced supervision of employees with regard to training, conflict resolution, counselling, etc.
Improved planning and organization will result in reduced costs of activities, less wastage of resources
Build better public relations through improved communication and dynamics with customers
Ensure optimum use of technology through virtual meetings, use of the internet, and appropriate software to maintain office records
Successful completion of the Certified Administrative Professional course shall benefit the participants at a personal level in the following ways:
A better understanding of managerial and administrative concepts along with their application in real-life scenarios
Develop a versatile range of skill sets in organizing, scheduling, business communication, supervising, and administration
Cultivate a flexible attitude that will help adjust better to the dynamic business environment
Gain a competitive edge over peers with enhanced practical knowledge and skills
Boost their resumes with the certification and negotiate better remuneration
Office administrators
Office assistants
Office clerk
Office secretary
Administrative assistant
Front office managers
Receptionists
Supervisors
General managers
Entrepreneurs and start-up founders
Introduction to Administrative Duties
Office administration and its role in today’s business setting
Business environment evolution
Administrative roles in the office
Administrative professional duties
Administrative Professional Skills
Managing meetings
Technical skills
Developing problem-solving approach
Travel arrangements
Clerical skills
Book-keeping skills
Business Communication
Attending guests, phone calls, handling queries
Business correspondence
Drafting letters
Responding to emails
Planning and Organization
Scheduling appointments
Time management
Preparing manuals
Event management
Project management
Supervision
Developing team dynamics
Maintaining employee files
Training others
Counselling
Developing natural leadership
Records Management
Financial records
Develop filing system- electronic and manual
Preparing minutes
File retrieval, file retention
Data compilation
Information Management
Information distribution
Creating and editing documents
Researching and analysing data
Backing up data
Managing Resources
Maintaining supplies
Developing purchasing system
Preventing burnout
Building transparency