Office Management

Training Course: Certificate Course in Front Office Management


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OM234892

3 - 7 Feb 2025

Amsterdam (Netherlands)

Hotel : Grand Hotel Amrâth Amsterdam

Cost : 5250 € Euro

Introduction

The front office is often the first point of interaction between customers and the organization. Customers at hotels, restaurants, hospitals or customers looking for customer service, or advisory services are greeted primarily by the front office staff. Employees engaged in integrating sales are also a part of the front office.

The front office is the customer-facing department of any organization and is often responsible for making or breaking the reputation of a business as their operations are visible to the customers and they have direct contact with the customers. It would be apt to call them the revenue-generating division of any firm.

Objectives

  • Enable the organization to “put their best face forward” and ensure consistent customer service excellence on part of the front office

  • Motivate front office professionals to do their best while performing their duties with customized training

  • Inculcate organization, administrative and clerical skills within the participants

  • Ensure those front office professionals are instilled with extremely useful problem-solving and communication skills

  • Highlight the importance of front-office management in different industries

  • Teach handling of monetary transactions at the front office

  • Explore the range of job roles engaged in front-office management

  • Ensure systematized office operations along with smooth coordination with back-office operations

Methodology

  • Interactive sessions and lectures

  • Presentations

  • Management games

  • Roleplaying/modeling

  • Case studies

  • Group discussions

  • Problem-solving sessions

Organizational Impact

  • The organization will be able to witness the smooth flow of work through front office management. The front office will successfully synchronize its operations with that of other departments

  • The front office is recognized as revenue generating section of a business; thus, the course will train the personnel with the best practices towards the same

  • Organization can become more dynamic as front office management allows collecting information from the ever-changing business environment and implementing those changes in the daily functioning of the office

  • Efficient office management training will provide clarity of authority and responsibility within the staff. This will create an orderly mechanism that will develop managers into leaders. Thus, it will promote leadership

Personal Impact

  • Participants will be able to enhance their communication skills- verbal, written as well as non-verbal

  • The course will develop analytical and problem-solving skills within the participants

  • Develop a demeanour that will help the participants conduct themselves in a calm manner in stressful and pressured situations

Target Audience

  • Front Office Managers

  • Receptionists

  • Office Administrators

  • Office Assistants

  • Cashiers

  • Sales Personnel

  • Customer Care Staff

  • General Managers

Course Outline

Day 1

General Office Management

  • Introduction to office management

  • Overview of modern office

  • Front office management as a part of office management

  • Coordinating back office and middle office functions with the front office

  • Qualifications of an office manager

Day 2

Planning of Front Office Operations

  • Division of work

  • Front office budgeting

  • Scheduling skills

  • Planning the layout

Day 3

Organization Skills Required at Front Office

  • Front office procedures

  • Office organization

  • Records management

  • Delegation and authority

  • Office supervision

Day 4

Staffing the Front Office Department

  • Staffing management plan

  • Skills needed for front office personnel

Day 5

Evaluation of Front Office Functions

  • Work measurement

  • Benchmarking

  • Daily operations report

Day 6

Communication Skills in Front Office

  • Elements of communication

  • Means of written communication

  • Verbal communication

  • Importance of non-verbal cues

Day 7

Use of Technology in Front Office Management

  • Data processing

  • Computer applications for the front office

  • Word processing

  • Use of spreadsheets

Day 8

Front Office Cost Cutting

  • Minimizing waste

  • Sharing of resources

  • Digital operations

Office Management

Training Course: Certificate Course in Front Office Management


Register Now
Quick Inquiry
Discount Group Download Brochure (39)

OM234892

3 - 7 Feb 2025

Amsterdam (Netherlands) - Grand Hotel Amrâth Amsterdam

Hotel : Grand Hotel Amrâth Amsterdam

Cost: 5250 € Euro


  About Amsterdam

Amsterdam, capital of the Netherlands, is a popular destination amongst travelers from all around the world. Once just a little fishing village, Amsterdam is now a major international city after having become an important port during the 1600s. Throughout its history, the city has had many famous residents, including artists, philosophers and other historical figures. There is much to discover along Amsterdam's quaint streets and picturesque canals. So much so that a flight to Amsterdam comes with a guarantee of cultural and historical attractions that will provide memories to last a lifetime. Amsterdam is a hotbed of culture for travelers of all ages and tastes.


  Things to do and places to visit in Amsterdam

From the moment passengers step off their flight to Amsterdam, they will find it a friendly city with a lively atmosphere. Its flat geography means that it is perfect for exploring by bicycle. If you're feeling less active, it the city is also well-served by public transport. The so-called Venice of the North has something for every visitor. Culture vultures have museums, galleries and theaters to see, Families can visit the zoo or the Science Center NEMO.

When visiting Amsterdam, be sure to:

  • See the picture-perfect and colorful houses of the Grachtengordel district.
  • See the iconic works of one of Holland's most famous artists at the Van Gogh Museum.
  • Visit the house where Anne Frank and her family hid from the Nazis.
  • Browse through the extensive collection of fantastic art in the Rijksmusem.
  • Wander through the blaze of colors that is the Singel Flower Market.
  • See the city at a leisurely pace on a canal cruise.
  • Marvel at one of the city's many historic churches.
  • Learn about life aboard a ship at the National Maritime Museum.
  • Discover the Begijnhof's well-preserved medieval architecture.
  • See animals of all kinds, as well as the butterfly pavilion and aquarium, at the Artis Zoo.
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