24 - 28 Mar 2025
Kuala Lumpur (Malaysia)
Hotel : Royale Chulan Kuala Lumpur
Cost : 5250 € Euro
Business process analysis and modeling is an essential component of Business Process Redesign (BPR) as well as other business process improvement initiatives such as reengineering, systems development, quality management, and continuous process improvement. In this workshop, the participants will acquire the knowledge and skills to analyze and accurately model business processes at the enterprise level as well as the detailed workflow level.
Participants will learn the Integration Definition for Process Modeling (IDEF0) method and the Business Process Diagram notation. These are open modeling standards that are used by a number of leading business process modeling tools. They are easy to understand and can be applied to all aspects of business process innovation. These methods facilitate rigorous analysis, creative thinking and the development of information technology systems.
Business process analysis and modeling are important because:
The accurate description of business processes requires rigorous analysis
Business process models provide a baseline from which to improve
Analysis and modeling facilitates improvement through uncovering anomalies, redundancies and deficiencies
Models provide the basis for studying and testing a process design and measuring process outcome
Business process models transform ephemeral knowledge into a tangible business asset - reusable models that all can understand
Models provide clear business process definitions for the effective operation of the business.
This course aims to enable participants to achieve the following objectives:
Accurately define the scope of a business process
Develop an enterprise-level business process model
Capture and map the details of an existing business process using a model
Build an integrated model of a defined business process showing its levels of detail
Obtain the information necessary to build a business process model
Identify business process improvement opportunities using a model
State-of-the-art business process modeling methods are transferred by means of short, focused presentations which are followed by experiential learning workshop sessions. In these sessions the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction, and constructive feedback.
Facilitate radical and continuous improvement in the organization
Accurately define the work of the organization through the use of business process models
Contribute to the achievement of breakthrough organizational performance
Enable the effective manage business processes
Make business processes efficient and adaptable
Objectively obtain the right information to build business process models
Effectively apply best-practice business process modeling techniques
Be able to analyze business process performance
Confidently contribute to business process improvement initiatives
Present business process improvements to ensure stakeholder buy-in
Implement business process improvements to achieve breakthrough results
Information Technology Professionals
Business Process Redesign Specialists
BPM Project Leaders
BPM Project Team Members
Quality Specialists
Process Owners
Business Professionals
Day 1:
Understanding Business Processes
An introduction to business processes
The horizontal organization versus the vertical organization
Types of business processes
Identifying and naming business processes
Defining business process scope
How to analyze the components of a business process
Mapping and modeling business processes – basic concepts
Practical analysis work
Day 2:
Developing Business Process Models using Business Process Modelling Notation (BPMN)
An introduction to BPMN
The core BPMN elements
Modeling business process activities
Describing business process events
Representing detailed branching and joining logic
Identifying business process patterns
Modeling process resources
Practical business process modeling work
Day 3:
Advanced Business Process Modelling using BPMN
Modeling business process sub-processes
Business process event types
Representing resources using pools and lanes
Message flows and default flows
Modeling business process exceptions
Describing process activity attributes
Advanced business process modeling work
Day 4:
Modeling Processes Using the Integration Definition for Process Modelling (IDEF0)
Business process architecture
The business process classification framework
The IDEF0 modeling method
Modeling activities and objects
The five IDEF0 diagram types
Building the top-level diagram
Developing decomposition diagrams
Practical business process modeling work using IDEF0
Day 5:
Improving Business Processes Using Models
Analyzing existing business processes
Eliciting process customer requirements
Measuring business process performance
The two stages of business process improvement
Moving from as-is to to-be models
Simulating business processes
Implementing business process changes
Choosing the right modeling tool