Introduction
Business process analysis and modeling is an essential component of Business Process Redesign (BPR) as well as other business process improvement initiatives such as reengineering, systems development, quality management, and continuous process improvement. In this workshop, the participants will acquire the knowledge and skills to analyze and accurately model business processes at the enterprise level as well as the detailed workflow level.
Participants will learn the Integration Definition for Process Modeling (IDEF0) method and the Business Process Diagram notation. These are open modeling standards that are used by a number of leading business process modeling tools. They are easy to understand and can be applied to all aspects of business process innovation. These methods facilitate rigorous analysis, creative thinking and the development of information technology systems.
Business process analysis and modeling are important because:
- The accurate description of business processes requires rigorous analysis
- Business process models provide a baseline from which to improve
- Analysis and modeling facilitates improvement through uncovering anomalies, redundancies and deficiencies
- Models provide the basis for studying and testing a process design and measuring process outcome
- Business process models transform ephemeral knowledge into a tangible business asset - reusable models that all can understand
- Models provide clear business process definitions for the effective operation of the business.
Course Objectives of Business Process Reengineering
This course aims to enable participants to achieve the following objectives:
- Objectively analyze the process dimension of the business
- Accurately define the scope of a business process
- Develop an enterprise-level business process model
- Capture and map the details of an existing business process using a model
- Build an integrated model of a defined business process showing its levels of detail
- Obtain the information necessary to build a business process model
- Identify business process improvement opportunities using a model
Course Methodology of Business Process Reengineering
State-of-the-art business process modeling methods are transferred by means of short, focused presentations which are followed by experiential learning workshop sessions. In these sessions the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction, and constructive feedback.
Organizational Impact of Business Process Reengineering
- Enable a process-centered organizational culture
- Facilitate radical and continuous improvement in the organization
- Accurately define the work of the organization through the use of business process models
- Contribute to the achievement of breakthrough organizational performance
- Enable the effective manage business processes
- Make business processes efficient and adaptable
Personal Impact of Business Process Reengineering
- Objectively obtain the right information to build business process models
- Effectively apply best-practice business process modeling techniques
- Be able to analyze business process performance
- Confidently contribute to business process improvement initiatives
- Present business process improvements to ensure stakeholder buy-in
- Implement business process improvements to achieve breakthrough results
Who Should Attend?
- Business and Systems Analysts
- Information Technology Professionals
- Business Process Redesign Specialists
- BPM Project Leaders
- BPM Project Team Members
- Quality Specialists
- Process Owners
- Business Professionals
Course Outlines of Business Process Reengineering
DAY 1
Understanding Business Processes
- An introduction to business processes
- The horizontal organization versus the vertical organization
- Types of business processes
- Identifying and naming business processes
- Defining business process scope
- How to analyze the components of a business process
- Mapping and modeling business processes – basic concepts
- Practical analysis work
DAY 2
Developing Business Process Models using Business Process Modelling Notation (BPMN)
- An introduction to BPMN
- The core BPMN elements
- Modeling business process activities
- Describing business process events
- Representing detailed branching and joining logic
- Identifying business process patterns
- Modeling process resources
- Practical business process modeling work
DAY 3
Advanced Business Process Modelling using BPMN
- Using the BPMN extended element set
- Modeling business process sub-processes
- Business process event types
- Representing resources using pools and lanes
- Message flows and default flows
- Modeling business process exceptions
- Describing process activity attributes
- Advanced business process modeling work
DAY 4
Modeling Processes Using the Integration Definition for Process Modelling (IDEF0)
- Business process architecture
- The business process classification framework
- The IDEF0 modeling method
- Modeling activities and objects
- The five IDEF0 diagram types
- Building the top-level diagram
- Developing decomposition diagrams
- Practical business process modeling work using IDEF0
DAY 5
Improving Business Processes Using Models
- Analyzing existing business processes
- Eliciting process customer requirements
- Measuring business process performance
- The two stages of business process improvement
- Moving from as-is to to-be models
- Simulating business processes
- Implementing business process changes
- Choosing the right modeling tool
About Amsterdam
Amsterdam, capital of the Netherlands, is a popular destination amongst travelers from all around the world. Once just a little fishing village, Amsterdam is now a major international city after having become an important port during the 1600s. Throughout its history, the city has had many famous residents, including artists, philosophers and other historical figures. There is much to discover along Amsterdam's quaint streets and picturesque canals. So much so that a flight to Amsterdam comes with a guarantee of cultural and historical attractions that will provide memories to last a lifetime. Amsterdam is a hotbed of culture for travelers of all ages and tastes.
Things to do and places to visit in Amsterdam
From the moment passengers step off their flight to Amsterdam, they will find it a friendly city with a lively atmosphere. Its flat geography means that it is perfect for exploring by bicycle. If you're feeling less active, it the city is also well-served by public transport. The so-called Venice of the North has something for every visitor. Culture vultures have museums, galleries and theaters to see, Families can visit the zoo or the Science Center NEMO.
When visiting Amsterdam, be sure to:
- See the picture-perfect and colorful houses of the Grachtengordel district.
- See the iconic works of one of Holland's most famous artists at the Van Gogh Museum.
- Visit the house where Anne Frank and her family hid from the Nazis.
- Browse through the extensive collection of fantastic art in the Rijksmusem.
- Wander through the blaze of colors that is the Singel Flower Market.
- See the city at a leisurely pace on a canal cruise.
- Marvel at one of the city's many historic churches.
- Learn about life aboard a ship at the National Maritime Museum.
- Discover the Begijnhof's well-preserved medieval architecture.
- See animals of all kinds, as well as the butterfly pavilion and aquarium, at the Artis Zoo.