Management

Training Course: Business Process Management Advanced Masterclass


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MA234797

23 - 27 Mar 2025

Dubai (UAE)

Cost : 4150 € Euro

Introduction

This course builds on the methods and techniques introduced in the BPTrends Associates’ course, Introduction to Business Process Modeling, Analysis, and Design.  It uses the same methodology and approach and assumes a familiarity with basic modeling techniques and provides more in-depth information about the analysis, measurement, and redesign techniques.  Where the first-class stresses basic diagramming and analysis techniques, this class examines advanced techniques.  We will, for example, consider how to prioritize a set of processes for a redesign.  This class will consider a new case study and give students a chance to work through the entire case study.  We will drill deeper into the methodology to solve some of the more complex problems encountered in process redesign, focusing on both innovation and improvement techniques

Participants in this training program will learn:

  • How to use a number of advanced process analysis and redesign techniques
  • How to deal with a number of more complex redesign problems
  • How to determine when to apply more advanced process analysis techniques over traditional approaches
  • How to develop and manage a process change project
  • How to use BPTrends’ diagrams and worksheets to quickly scope a project and define project milestones and gates
  • How to choose and use the right tools required to assure you maintain project control
  • How to maintain the balance between quality and scope with time and cost
  • How to build and present a business case for a process change project

Course Objectives for Business Process Management Advanced Masterclass

  • Understand advanced process analysis techniques and when to use them
  • Understand how to prioritize a set of processes for improvement
  • Understand how to model-specific sets of procedures
  • Understand various ways of measuring process performance
  • Understand how to organize a BPM project team
  • Understand the basics of planning and scheduling a BPM project
  • Understand the principles of change management and the importance of communication with both internal and external stakeholders
  • Understand how to communicate and gain project acceptance
  • Understand the contents and structure of the BPM deliverables created during each phase of a change project

Target Audience for Business Process Management Advanced Masterclass

This class is designed for business, process, and systems analysts as well as process improvement project managers with some process project experience who are interested in expanding their knowledge, understanding, and skills in order to solve more challenging process problems. 

This training course is intended for individuals who have participated in process improvement projects and wish to broaden their knowledge and capabilities. 

Course Methodologies for Business Process Management Advanced Masterclass

This program is an interactive mixture of lectures, presentations, discussions, activities, and practice in the business process management advanced masterclass. It provides definitions, examples, discussion, and activities designed to promote skill building with interaction and discussion among participants. Activities and work on practice case studies are used to deliberately highlight the concepts taught and allow participants to practice new skills.

The methods used to deliver this workshop are:

  • Learning concepts/Presentations.
  • Role Plays and case studies
  • Group activities and discussion
  • Individual and team exercises
  • T,ips, tools and techniques
  • Educational videos

Course Outlines for Business Process Management Advanced Masterclass

Day 1

Advanced Techniques for Process Improvement and Innovation

  • Review of the BPTrends Methodology
  • The Victoria Hotel Case
  • Drilling Down into the Scope & Flow of a Problem

Day 2

Mesures and analysis process

  • KPIs and Project Measures
  • Modeling and Analyzing Service Processes
  • Modeling & Analyzing Customer Processes
  • Analyzing Decisions with Business Rules

Day 3

Prioritizing, Managing Process and Techniques

  • Advanced Techniques
  • Prioritizing Processes for Redesign
  • Managing Processes on a Daily Basis

Day 4

Business Process Project Management Essentials

  • BP Redesign Project Overview and Structure
  • Project Commitment
  • Deliverable Acceptance
  • Checkpoint Reviews
  • Project Scheduling
  • Status Reporting
  • Communication and Change Management

Day 5

BP Project Management Essentials by Phase

  • Phase Advice
  • Phase Deliverables
  • Phase Key Checkpoints
  • Phase Activities
  • Deliverables
  • Steps
  • Advice
  • Techniques

Management

Training Course: Business Process Management Advanced Masterclass


Register Now
Quick Inquiry
Discount Group Download Brochure (36)

MA234797

23 - 27 Mar 2025

Dubai (UAE) -

Cost: 4150 € Euro


  About Dubai

Dubai, located on the Persian Gulf, is one of the seven United Arab Emirates and one of the most popular tourist destinations in the world. The discovery of oil in the region has made Dubai extremely wealthy, allowing it to build the glittering skyscrapers that it is now famous for. That wealth is strongly in evidence in Dubai and visitors will see luxurious buildings and supercars aplenty. Perfect beaches and endless shopping opportunities are to key to Dubai's attractions. Flights to Dubai open up the city's cultural attractions to tourists, with beautiful mosques, museums and art galleries scattered throughout this ultra-modern metropolis.


  Things to do and places to visit in Dubai

Dubai's wealth has made it famous for building ever taller buildings and creating artificial islands off its shores. The city's hotels are luxurious and shoppers will love its extensive shopping malls which showcase all the world's top brands. Dubai's attractions don't end there. Dubai also caters to adventure lovers, who can jump in a 4x4 or on a board to speed over dunes outside the city. Local culture mustn't be forgotten either, and visitors have wonderful mosques to visit and old districts to explore. All that combined means that a flight to Dubai is sure to lead to an unforgettable holiday.

When visiting Dubai, be sure to:

  • Go to the observation deck of the Burj Khalifa, the tallest building in the world.
  • Admire the intricately beautiful Grand Mosque, which has the tallest minaret in the city.
  • Understand the local history and culture with a visit to the Dubai Museum.
  • Discover objects from the 6th century at Jumeirah Archaeological Site.
  • Go skiing – That's not a joke, the Mall of the Emirates houses a snowdome.
  • Go shopping at the Mall of the Emirates or the Dubai Mall.
  • Explore the desert surrounding the city – either by 4x4 or atop a camel.
  • Eat fantastic seafood at Dubai Marina.
  • Cool off at the Wild Wadi Waterpark.
  • Marvel at gorgeous Arabic calligraphy at Jumeirah Mosque, the biggest in the city.
  • Take a yacht tour around the artificial islands of Palm Jumeirah.
  • Haggle for souvenirs in one of the city's souks.
  • Wander around the traditional building in Bastakiya District.
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