26 - 30 May 2025
Kuala Lumpur (Malaysia)
Hotel : Royale Chulan Kuala Lumpur
Cost : 5250 € Euro
Actions speak louder than words. This program focuses on the practical behaviors that build lasting trust. Learn to navigate challenges with integrity, demonstrate reliability, and build a reputation for competence. You'll develop strategies to turn everyday interactions into opportunities to cultivate trust.
This program is designed for individuals who want to:
Translate their values into action to build trust with colleagues and clients.
Develop a reputation for reliability and consistently exceed expectations.
Effectively manage conflict and navigate challenging situations with integrity.
Deliver exceptional results and demonstrate a commitment to excellence.
Lead by example and inspire trust within their teams.
By the end of this program, participants will be able to:
Identify key actions that build trust in everyday work interactions.
Develop strategies for managing commitments and delivering on promises.
Effectively manage conflict by focusing on solutions and maintaining respect.
Approach challenges with ethical decision-making and accountability.
Apply strategies for exceeding expectations and demonstrating reliability.
Day 1: Building Trust Through Action
Understanding the difference between intention and impact of actions.
Identifying key behaviors that build trust in everyday interactions.
Setting realistic goals and exceeding expectations consistently.
Case studies: Analyzing scenarios where actions built or eroded trust.
Developing a personalized action plan to build trust through your actions.
Day 2: Demonstrating Reliability and Commitment
Strategies for setting clear expectations and managing commitments effectively.
Time management techniques to ensure deadlines are consistently met.
Developing a proactive approach to problem-solving
Developing a proactive approach to problem-solving and anticipating challenges.
The importance of following through on promises and taking responsibility for mistakes.
Group discussions: Strategies for building and maintaining a reputation for reliability.
Day 3: Navigating Challenges with Integrity
The role of ethical decision-making in building trust during difficult situations.
Strategies for managing conflict constructively and focusing on solutions.
Communicating effectively and transparently during challenging conversations.
Case studies: Examining scenarios where integrity built trust in challenging situations.
Role-playing exercises: Practicing conflict resolution with a focus on trust-building behaviors.
Day 4: Delivering Excellence and Exceeding Expectations
Developing a commitment to continuous improvement and exceeding expectations.
Strategies for delivering high-quality work and taking initiative.
Setting SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) to ensure progress.
The importance of accountability and holding yourself to high standards.
Interactive exercises: Identifying opportunities to exceed expectations in everyday work.
Day 5: Leading by Example and Inspiring Trust
Understanding the role of a leader in fostering a culture of trust.
Empowering and delegating tasks effectively to build trust and ownership.
Providing constructive feedback and recognizing achievements to build morale.
Strategies for fostering open communication and creating a safe environment for feedback.
Action planning: Developing leadership strategies to inspire trust within your team.