Introduction
Automotive Service Advisor with customers at a vehicle servicing workshop. You’ll make recommendations on automotive needs and provide advice on service schedules. Service Advisors might discuss any problematic issues with vehicle owners and provide guidance on necessary repairs. Service Advisors may organize replacement parts and take service bookings.
Service Advisors should have excellent customer service skills. It’s important that you can communicate with people from a range of backgrounds and work as part of a team. Service Advisors should be organized and able to manage their time well. You’ll need to be able to multitask and prioritize tasks when necessary.
You will receive training in the technical aspects of automobile diagnoses, as well as communication, customer service, and managerial skills. Dealerships across the country have long understood the need for good customer care after the final sale, and this program will provide you with the knowledge and customer service skills you need to be a valuable member of the auto service team!
Training Objectives
At the end of the training program, participants will learn;
- Understand the inspection procedure.
- Learn how to complete an inspection report and Set customer expectations.
- Understand the vehicle operations, parts, and methods of communication with the technicians.
- Gain phone communication skills and techniques.
- Learn how to prepare for customer visits.
- What is the service process and how to write it?
- How to sell your services, delivery, and follow-up?
- Understand the techniques of building relations with clients.
Personal Benefits:
After completing this comprehensive program, participants may work in a variety of environments, including automotive dealerships and automotive service technician shops.
Target Audience
This training program is intended for:
- Automotive Service Advisor
- Parts Clerk
- Customer Service Desk and more
Training Outlines
Day 1
- Introduction to Inspection-Based Selling
- Vehicle Operations and Communicating with Technicians
Day 2
- Phone Skills
- Preparing for Customer Arrival
Day 3
- Service Process—The Write-Up
- Selling the Service
Day 4
- Delivery and Follow-Up
- Communicate Effectively with Service Customers
Day 5
- Warranty Essentials
- Applying Your Write-Up Skills
- Applying Your Relationship Skills
About Cairo
Cairo is a mesmerizing assortment of iconic monuments, bustling markets, and ancient sites encircled by a vast and sprawling metropolis. At its core lies a maze-like medieval quarter. A world away from the modern side of the city, it boasts a seductive blend of intricate mosques, jostling crowds, madrasas, and traditional hammams. No visit could be complete without visiting the awe-inspiring Giza Pyramids that preside over the city's horizon. Whether you come to delve into the city's ancient past, dive into colorful souqs, sip mint tea and contemplate thousands of years of history or explore the city's cosmopolitan side, you'll be left with memories to last a lifetime.
Things to do and places to visit in Cairo
The multi-layered capital of Egypt offers its visitors lively markets, authentic restaurants, and a multitude of ancient sights and archeological findings. Gaze in wonder at the Pyramids, take an awe-inspiring look at Tutankhamen's burial mask, shop for handmade souvenirs in the bazaars or hop on a sunset cruise down the Nile and embrace the sensory overload that is Cairo.
Take a vacation in Cairo and you can:
- Visit the Great Sphinx of Giza, one of Ancient Egypt's great mysteries.
- Explore the ramparts of the Salah El-Din Citadel.
- Join locals drinking coffee at Fishawi Café, one of Cairo's first cafes and most important meeting spots.
- Marvel at the seemingly endless historical artifacts on display at the Egyptian Museum.
- Learn about the Ummayad, Ottoman, and Ayyubbid dynasties and more at the Museum of Islamic Art.
- Haggle for souvenirs and gifts at the Khan el-Khalili souk.
- See one of the world's oldest universities at the Al-Azhar Mosque, one of the city's original mosques.
- Take a tour of the showstopping Giza pyramids.
- Savor local cuisine such as mezze in the old city.
- Wander through the labyrinth-like streets of Coptic Cairo, the city's ancient quarter, and spot Roman relics.