PR & Customer Service

Training Course: Advanced Public Relations


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RR5002

31 Mar - 4 Apr 2025

Amsterdam (Netherlands)

Hotel : Grand Hotel Amrâth Amsterdam

Cost : 5250 € Euro

Introduction

Communications and PR are at the heart of the business performance. Modern methods, tools, and channels have greatly increased its power. This lively and challenging program is focused on developing skills and competence to practice effectively in today’s organizational environment. In this program you will learn how to:

  • The range of activities and skills of PR and how they can benefit you

  • The tools and techniques of effective PR practice

  • To improve your planning and writing for a range of media

  • To deliver successful events, visitor and VIP programs

Objectives

  • Examine the role of Communications/PR in the 21st Century Organisation

  • Explore the range of communications techniques and tools available

  • Develop increased skill writing for print and the web and competency in the range of PR tools and techniques including editing

  • Learn how to write a clear PR/Communications brief

  • Plan communications activity to meet client need

  • Learn how to develop an electronic PR/Communications Centre

  • Develop crisis media management techniques

  • Develop media interview techniques

  • Develop personal communications effectiveness

Methodology

The program uses a rich mixture of practical exercises, case studies, questionnaires, syndicate and group work, and video/DVD examples. Participants will be asked to reflect on and to discuss their own professional issues and experience.

Summary

The program is a thorough and up-to-date introduction to the professional practice of public relations and communications in the 21st-century organization. The value and nature of PR disciplines are established and linked to bottom-line performance. The tools and techniques to deliver business effectiveness in these disciplines are systematically covered, practiced, and illustrated with a wide range of recent case studies. The program includes personal action planning to ensure that the learning can be successfully transferred to your own work.

Outlines

 Day1 The 21st Century Communicator

  • Introduction and welcome

  • Goal setting for the program

  • The role of Communications PR in the organization

  • The range of media and channels

  • A problem-solving approach to PR

  • Personal goal-setting for the program

Day 2 From theory to successful practice

  • Communications models: implications for practice

  • Psychological themes and construction in practice

  • The art of influence and persuasion

  • Ethics and communications

  • Organizational transparency and communications

  • Taking and interpreting communication briefs

Day 3 The Medium is the Message

  • Managing stakeholder relations

  • Managing government relations

  • Choosing channels - matching media to tasks and stakeholders

  • Writing and editing a newsletter, newspaper or magazine

  • Writing for the web

  • Organizing events and exhibitions

Day 4 e-Management x Communication

  • Improving the power of communications in the organization

  • Measuring communications effectiveness

  • Using measurement to improve performance

  • Crisis communication

  • Reputational management

Day 5 Putting it all together

  • Planning your career and personal development

  • Impacting positively on your managers

  • Managing up and increasing your personal visibility

  • Networking and effectiveness

  • Team working and your personal effectiveness

  • Time management and work planning

  • Summary and Conclusion

PR & Customer Service

Training Course: Advanced Public Relations


Register Now
Quick Inquiry
Discount Group Download Brochure (38)

RR5002

31 Mar - 4 Apr 2025

Amsterdam (Netherlands) - Grand Hotel Amrâth Amsterdam

Hotel : Grand Hotel Amrâth Amsterdam

Cost: 5250 € Euro


  About Amsterdam

Amsterdam, capital of the Netherlands, is a popular destination amongst travelers from all around the world. Once just a little fishing village, Amsterdam is now a major international city after having become an important port during the 1600s. Throughout its history, the city has had many famous residents, including artists, philosophers and other historical figures. There is much to discover along Amsterdam's quaint streets and picturesque canals. So much so that a flight to Amsterdam comes with a guarantee of cultural and historical attractions that will provide memories to last a lifetime. Amsterdam is a hotbed of culture for travelers of all ages and tastes.


  Things to do and places to visit in Amsterdam

From the moment passengers step off their flight to Amsterdam, they will find it a friendly city with a lively atmosphere. Its flat geography means that it is perfect for exploring by bicycle. If you're feeling less active, it the city is also well-served by public transport. The so-called Venice of the North has something for every visitor. Culture vultures have museums, galleries and theaters to see, Families can visit the zoo or the Science Center NEMO.

When visiting Amsterdam, be sure to:

  • See the picture-perfect and colorful houses of the Grachtengordel district.
  • See the iconic works of one of Holland's most famous artists at the Van Gogh Museum.
  • Visit the house where Anne Frank and her family hid from the Nazis.
  • Browse through the extensive collection of fantastic art in the Rijksmusem.
  • Wander through the blaze of colors that is the Singel Flower Market.
  • See the city at a leisurely pace on a canal cruise.
  • Marvel at one of the city's many historic churches.
  • Learn about life aboard a ship at the National Maritime Museum.
  • Discover the Begijnhof's well-preserved medieval architecture.
  • See animals of all kinds, as well as the butterfly pavilion and aquarium, at the Artis Zoo.
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