Introduction

Why do some people find problem-solving an exciting challenge, where others find it stressful? How do some managers make quick and productive decisions while others put off crucial decisions until the last minute? Which of the two statements best describes your attitude to problem-solving and decision making? The answer to the first two questions is that the first group of people work through a tried and tested methodology in order to improve their effectiveness and efficiency in finding solutions and route maps to get things done.

These skills can be learned and this five-day program investigates in detail how you can be a proactive team player in both problem solving and decision making. This highly interactive and fun course takes a step by step journey through the pathways of moving your organization from identifying the route of the problem, creating solutions and turning them into workable decisions.

Course Process of Advanced Problem Solving & Decision Making

The seminar is carefully designed to address all styles of learning and to engage participants fully. Lectures and discussions are either preceded or followed by powerful individual or group exercises. These exercises provide opportunities for personal participation in real situations. This process makes training fun-filled, fast-paced, challenging, and empowering. This seminar uses the cutting edge skills of Neuro-Linguistic Programming and Emotional Intelligence to open your mind to how people think.

Core Competencies of Advanced Problem Solving & Decision Making

Participants will develop the following competencies:

• NLP and Emotional Intelligence
• Problem Solving tool kit
• Creativity
• Management processes
• Communication
• Building and Leading Teams
• Flexibility and versatility
• Effective decision making skills

Course Outlines of Advanced Problem Solving & Decision Making

Day One

The Psychology of Problem Solving and Decision Making

• Group problem solving exercise
• Introduction: Why study problem solving and decision making
• A synopsis of psychological thought
• Values, Problem Solving and Decision Making
• Psychological type and Lateral Thinking for Problem Solving
• What psychological type reveals about me and my preferences
• Using a team approach to encourage lateral thinking: ZIGZAG model
• Individual or group decision making: case studies

Day Two

Developing Decision Making Skills

• Using your left brain & right brain to make decisions
• Split-brain theory for developing effective problem solving skills
• Developing openness to new ideas in making decisions
• Promoting idea mobility in teams
• Understanding the creative solving process in individuals and teams
• IDEAL problem solving approach

Day Three

Applying Effective Decision Making Skills in the Workplace

• Encouraging creative problem solving for continuous improvement
• Removing blocks to creative problem solving
• Convergent versus Divergent Thinking
• Divergent Thinking Skills for solving problems
• Using SCAMPER techniques to approach problem solving
• Applying SCAMPER techniques to make effective decisions

Day Four

Making Mental Blocks to Decision Making a Thing of the Past

• Challenging self-imposed assumptions
• Thinking outside the box
• Increasing new ideas
• Getting people behind your
• Evaluating new ideas
• Creative leadership during problem solving and decision making sessions

Day Five

Effective Leadership and the Dynamic Problem Solving Team

• Ensuring alignment with corporate mission
• Encouraging self-initiated activity
• Endorsing Unofficial activity
• Enhancing Serendipity
• Importance of appreciating diverse stimuli
• Practicing within-company communication for problem solving
• Developing a personal action plan