Office Management

Training Course: Advanced Executive Secretarial: The Art of Dialogue - The Power of Communication


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Quick Inquiry
Discount Group Download Brochure (39)

OM235536

28 Apr - 2 May 2025

Amsterdam (Netherlands)

Hotel : Grand Hotel Amrâth Amsterdam

Cost : 5250 € Euro

Introduction:

In the modern workplace, executive secretaries hold positions of great responsibility, acting as the backbone of executive operations and being key communicators between senior leaders and the rest of the organization. As the business world continues to evolve, so does the need for executive secretaries to master advanced communication techniques. Effective dialogue, strategic communication, and influencing skills are now critical tools that can enhance relationships, drive outcomes, and ensure smooth organizational operations.

The Advanced Executive Secretarial: The Art of Dialogue - The Power of Communication program is specifically designed to provide executive secretaries with the skills necessary to excel in high-pressure environments. Through a combination of theory and practice, this program will help participants hone their dialogue skills, improve interpersonal communication, and effectively navigate difficult conversations. Participants will learn to listen more effectively, engage with confidence, and use the power of communication to influence outcomes positively.

Target Audience:

  • Executive secretaries

  • Administrative assistants

  • Personal assistants

  • Office managers

  • Administrative professionals seeking to enhance communication and interpersonal skills

  • Individuals aspiring to move into high-level administrative roles

Objectives:

By the end of the training, participants will:

  1. Master the core principles of effective dialogue and communication.

  2. Develop strategies to manage professional relationships and handle conflict with tact and diplomacy.

  3. Enhance active listening skills to foster better understanding and collaboration.

  4. Learn techniques to influence others positively and build trust through communication.

  5. Refine written and verbal communication skills for both formal and informal business settings.

  6. Build confidence in handling complex conversations with senior executives, clients, and team members.

Outlines:

Day 1:

Fundamentals of Executive Communication

  • Introduction to the evolving role of an executive secretary in modern organizations.

  • Understanding the principles of effective communication: clarity, brevity, and impact.

  • Key differences between dialogue, debate, and discussion.

  • Developing self-awareness: How personal communication style impacts relationships.

  • Introduction to verbal and non-verbal communication techniques.

Day 2:

Mastering the Art of Dialogue

  • The power of dialogue in executive environments: Building trust and rapport.

  • Techniques for structuring effective conversations.

  • The role of emotional intelligence in successful communication.

  • Active listening skills: Listening to understand, not just respond.

  • Practicing empathy and diplomacy in conversations.

Day 3:

Handling Difficult Conversations and Conflict Resolution

  • Managing difficult conversations with confidence and professionalism.

  • Strategies for de-escalating tension and resolving conflicts.

  • Techniques for giving and receiving constructive feedback.

  • How to manage conversations under pressure and navigate office politics.

  • Case studies and role-playing exercises for conflict resolution.

Day 4:

Influencing and Persuasion in Executive Communication

  • Understanding the psychology of persuasion and influence.

  • How to communicate with authority and assertiveness without being aggressive.

  • Techniques for presenting ideas effectively to senior management and executives.

  • Crafting messages that resonate and inspire action.

  • Persuasion through storytelling: How to use narrative techniques in business communication.

Day 5:

Effective Business Communication in the Digital Age

  • Crafting professional written communication: Emails, reports, and formal correspondence.

  • Mastering virtual communication: Leading and participating in remote meetings.

  • Managing multiple communication channels: Email, phone, instant messaging, and face-to-face.

  • Building a personal communication strategy for continued professional growth.

  • Course review and final interactive group session to practice learned skills.

Office Management

Training Course: Advanced Executive Secretarial: The Art of Dialogue - The Power of Communication


Register Now
Quick Inquiry
Discount Group Download Brochure (39)

OM235536

28 Apr - 2 May 2025

Amsterdam (Netherlands) - Grand Hotel Amrâth Amsterdam

Hotel : Grand Hotel Amrâth Amsterdam

Cost: 5250 € Euro


  About Amsterdam

Amsterdam, capital of the Netherlands, is a popular destination amongst travelers from all around the world. Once just a little fishing village, Amsterdam is now a major international city after having become an important port during the 1600s. Throughout its history, the city has had many famous residents, including artists, philosophers and other historical figures. There is much to discover along Amsterdam's quaint streets and picturesque canals. So much so that a flight to Amsterdam comes with a guarantee of cultural and historical attractions that will provide memories to last a lifetime. Amsterdam is a hotbed of culture for travelers of all ages and tastes.


  Things to do and places to visit in Amsterdam

From the moment passengers step off their flight to Amsterdam, they will find it a friendly city with a lively atmosphere. Its flat geography means that it is perfect for exploring by bicycle. If you're feeling less active, it the city is also well-served by public transport. The so-called Venice of the North has something for every visitor. Culture vultures have museums, galleries and theaters to see, Families can visit the zoo or the Science Center NEMO.

When visiting Amsterdam, be sure to:

  • See the picture-perfect and colorful houses of the Grachtengordel district.
  • See the iconic works of one of Holland's most famous artists at the Van Gogh Museum.
  • Visit the house where Anne Frank and her family hid from the Nazis.
  • Browse through the extensive collection of fantastic art in the Rijksmusem.
  • Wander through the blaze of colors that is the Singel Flower Market.
  • See the city at a leisurely pace on a canal cruise.
  • Marvel at one of the city's many historic churches.
  • Learn about life aboard a ship at the National Maritime Museum.
  • Discover the Begijnhof's well-preserved medieval architecture.
  • See animals of all kinds, as well as the butterfly pavilion and aquarium, at the Artis Zoo.
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