Introduction

In a world of increasing uncertainty and volatility, organizations must be prepared to anticipate, manage, and recover from crises that threaten people, operations, assets, and reputation. This 12-day Advanced Crisis Management program, developed by Global Horizon Training Center, provides senior professionals with strategic and operational tools to lead effectively during high-pressure events. The training integrates risk analysis, crisis communication, leadership, continuity planning, and multi-stakeholder coordination for public and private sectors.

Objectives

By the end of this program, participants will be able to:

• Understand crisis typologies and their impact on organizational continuity.

• Develop and implement crisis management frameworks and response plans.

• Lead multidisciplinary crisis response teams with clarity and decisiveness.

• Design effective crisis communication strategies for stakeholders and media.

• Evaluate and improve crisis readiness through simulation and after-action reviews.

• Ensure coordination with regulatory, emergency, and governmental bodies.

Organizational Impact

• Stronger crisis readiness and risk resilience culture

• Faster and more coordinated crisis response capabilities

• Reduced business, reputational, and legal exposure

• Clear leadership and communication protocols during emergencies

• Post-crisis recovery and improvement planning

Target Audience

• Crisis Managers and Emergency Response Teams

• Risk, Safety, and Security Officers

• Public Sector Crisis Planners

• Corporate Affairs and Communication Leaders

• Business Continuity and Resilience Professionals

• Executives responsible for critical operations

Training Program Outline

Day 1: Fundamentals of Crisis and Emergency Management

• Definitions, distinctions, and crisis types

• Crisis life cycle: Prevention, Preparedness, Response, Recovery

• Characteristics of high-impact organizational crises

• Regulatory frameworks and international standards

Day 2: Crisis Leadership and Decision-Making Under Pressure

• Leadership models for crisis situations

• Cognitive biases and rapid decision-making

• Command-and-control structures vs. adaptive leadership

• Maintaining morale and authority during emergencies

Day 3: Risk Assessment and Crisis Readiness

• Threat identification and impact likelihood analysis

• Enterprise risk management (ERM) integration

• Vulnerability mapping and early warning systems

• Readiness maturity models

Day 4: Crisis Management Frameworks and Teams

• Roles and responsibilities of crisis management teams (CMT)

• Structuring the Incident Command System (ICS)

• Delegation of authority and escalation procedures

• Cross-functional coordination

Day 5: Crisis Communication and Media Handling

• Crisis communication strategies and timing

• Message crafting and approval workflows

• Working with media, stakeholders, and public officials

• Internal communication and rumor management

Day 6: Business Continuity and Contingency Planning

• Business Impact Analysis (BIA)

• Continuity strategies for people, systems, and facilities

• Contingency planning vs. continuity planning

• Integration with recovery operations

Day 7: Cybersecurity and Technological Crisis Response

• IT and data breach crisis protocols

• Ransomware and digital threats

• Coordination with IT, legal, and external vendors

• Cyber crisis communication strategies

Day 8: Legal, Ethical, and Regulatory Considerations

• Duty of care, liability, and compliance

• Crisis-related legal documentation and audit trails

• Ethical dilemmas in crisis decision-making

• Working with regulators and emergency authorities

Day 9: Stakeholder Management in a Crisis

• Identifying internal and external stakeholders

• Managing high-risk/high-interest groups

• Collaboration with partners, suppliers, and clients

• Maintaining transparency and accountability

Day 10: Simulating and Testing Crisis Response

• Tabletop exercises and live simulations

• Scenario development and injects

• Evaluation metrics and facilitator roles

• Lessons learned and capability assessments

Day 11: Post-Crisis Recovery and Reputation Rebuilding

• Return-to-normal operations planning

• Psychological recovery and staff support

• Stakeholder re-engagement and trust rebuilding

• Lessons learned workshops and documentation

Day 12: Capstone Crisis Scenario & Action Planning

• Group simulation: managing a complex crisis (natural disaster, cyberattack, or industrial incident)

• Participants work in teams to analyze, respond, and communicate under evolving conditions

• Final action plans, group presentations, and trainer debrief

• Wrap-up, feedback, and individual improvement roadmap