3 - 7 Feb 2025
Amsterdam (Netherlands)
Hotel : Grand Hotel Amrâth Amsterdam
Cost : 5250 € Euro
The success of assertive communication lies in an individual’s ability to fully imbibe assertiveness in their mindset first. Assertiveness is often viewed as rude or stern. However, it is aggressive or passive communication styles that bring out misleading outcomes in communication.
Our Assertive Communication Training Course has helped several executives, managers, government employees and business owners acquire a paradigm shift in their mindset, thus allowing a breakthrough from their redundant communication exhibit.
Our post-training analysis records a display of positive assertive communication in all our participants, empowering them to embrace a higher level of success every day.
The main objective of this course is to empower professionals with:
the ability to reach a higher level of competence in assertive communication
real-time feedback on their spoken communication aligned with assertiveness in 21st-century communication
the ability to recognise language and vocal aspects that do not align with assertive communication
capability to correct these errors and self-improvise
understanding of the requisites of an assertive (positive and collaborative) communicator
ability to express ideas assertively on any subject
the skill to initiate conversations, offer feedback, respond to criticism and compliment people assertively
understanding of the potential of assertive listening, questioning and acknowledging the other
We inspire trainee participation through group discussions, role-plays, group activities, evaluations and more.
Trainees are also entreated to share their experiences, concerns, apprehensions and best practices from their respective organisations, which are facilitated by the trainer to enhance learning for the entire participant group.
Organisations whose professionals undertake this course will benefit in many ways as follows:
Individuals become excellent at assertive communication and their skills will reflect positively for your business
More calibration in collaborative communication, aligned with the brand values of your organization
Greater respect for the individual, the organisation and brand value
Increased demand for the goods and services your organization offers in diverse markets
The decrease in conflicts over instructions and ambiguous communication
Market credibility increase owing to stakeholder recommendations
Improved individual performance owing to the higher understanding and exhibiting of assertiveness in communication and a positive sense of esteem for the organization
Better dispute management, owing to a keen awareness of human behaviour
Lower attrition as individuals participating will feel invested in, listened to, valued and motivated
Professionals attending this course will benefit at an in-depth level in the following ways:
A clear understanding of the role of assertive communication in professional interactions
An increased awareness of one’s ability to understand human behaviours and their effect and impact on communication styles
Ability to identify one’s area of opportunity to recognise and correct common mistakes in ‘what’ is said and ‘how’ they say it
Understanding the impact of not being assertive in business and personal communication
A sense of accomplishment contributing to a steady application of assertive communication techniques
Overall improvement in individual performance and relationships, owing to increased competency in communication
The ability to role-model assertive communication in the organisation for subordinates to observe and imitate
Ability to employ assertiveness and positive body language to show-case a standard of excellence
Presidents, Vice-presidents and Senior Management who are looking to increase their knowledge and skill in Assertive Communication
Managers, Secretaries and Team Leaders across industries
Administration executives responsible for communicating to different sectors of the business
Executives who need assertive communication skills
Trainers, teaching staff, educators and administrators responsible for interacting with students and faculty
Human Resource Managers, Executives and Leaders responsible for employee engagement, performance and organisational development
Government officials responsible for communication and administration in government sectors
Hospital staff, support staff in volunteer camps and faculty communicating with external stakeholders
Any other professional who would like to improve their ability to communicate assertively
Communication in the 21st Century
Communication in the 21st Century
Role of an Effective Communicator
Good vs Bad Communication
Impact of a Biased Communication
Assess your Communication Style
Behaviours & Communication Styles
Role of Behaviours in Communication
Passive Communication
Aggressive Communication
Assertiveness in Communication
Choose your Communication Style
Practice (Role-plays) & Feedback
Why Assertive Communication?
What is Assertiveness?
Merits of Assertive Communication
Risks of Assertive Communication
Saying NO Assertively
Practice and Feedback
Becoming an Assertive Communicator
Achieving a Balance
Win-Win
Word Choice
Positive Language
Applying Assertiveness in Tone
Practice Activities & Feedback
Assertive Body Language
Introduction to Visual Communication
First Impressions
Body Language in a Virtual Set-up
Posture and Poise
Self-Assessment
Assertive Listening
Introduction to Listening
What is Empathetic Listening?
Tips to Become an Assertive Listener
Barriers to Effective Listening
Interruptions and Pauses
Practice Exercises & Feedback
Elements of Assertiveness
The Power of Confidence
Delivering a Clear Message
Empathy and Acknowledgement
Emotional Intelligence
Worksheets and Practice
Assertiveness at the Workplace
Assertiveness and Problem Solving
Expressing an Opinion
Criticism and Compliments
Assertiveness and Productivity
Managing Upwards
Summary & Feedback