Introduction
What does an administrative assistant do? The administrative assistant is a diverse role needed by almost every office to perform a variety of clerical and administrative tasks. There is an array of support tasks that have to be executed promptly and order to ensure coordination among the fundamental business functions.
Administrative Assistants may work on a one-on-one basis with the executives, high-ranking officials, and managers or may work for a particular team, project, or department. Their job is to handle different interrelated interactions between the organization and its employees to ensure coordination and productivity.
Course Objectives
The administrative Assistant Training Certification Course aims to fulfil the following objectives:
- Develop organizational skills within the participant with a view of utilizing organizational resources to the optimum
- Prepare participants to be active in situations of stress with a problem-solving mindset along with a creative approach
- Inculcate within the participants the basics of routine tasks such as answering phone calls, taking notes, arranging meetings, etc.
- Preparing participants for specialized job responsibilities specific to certain industries such as Administrative Assistants to financial officials will be required to understand the basics of accounting and financial management, reading financial reports, gathering financial data, and so on
- Release the Executives and managers from the burden of cumbersome tasks that don’t involve personal interference of the manager and thus allow them to focus on the most important jobs as the support tasks would be taken care of by the administrative assistants
- To develop the participant into a person who acts as a connecting link between the manager and the rest of the organization
Course Methodology
- Interactive sessions and lectures
- Presentations
- Management games
- Roleplaying/modelling
- Case studies
- Group discussions
- Problem-solving sessions
Organisational Benefits
Successful completion of the Administrative Assistant Training Certification Course will help the organization in the following ways:
- A well-trained administrative assistant will systematically perform clerical duties and thus the rest of the team, managers will be able to dedicate their time and resources solely to major functions
- A competent Administrative Assistant will be like the face of the company who greets clients on a regular basis. Specifically, due to this reason, the training program also focuses on helping the participants develop a candid and friendly demeanour towards the clients or visitors
- With proficient communication skills, administrative assistants are capable of turning into the nerve centre of business communication. Communication may take place through them and they can streamline the necessary information to required authorities timely.
Personal Benefits
Successful completion of the Administrative Assistant Training Certification Course will benefit the participant at a personal level in the following ways:
- Participants will become adept at performing office procedures through practical knowledge acquired during the course of the certification
- Gain familiarity with various technical and computer skills
- Develop a creative mindset that promotes innovation and problem solving
- Gain the prestige of becoming an asset for the company, thereby boosting self-confidence
- Enhanced skill set will increase the employability of the participants and help them gain an advantage over peers
Target Audience
- Administrative assistant
- Administrative Coordinator
- Office assistants
- Office clerk
- Office secretary
- Front office managers
- Receptionists
- Supervisors
- General managers
- Entrepreneurs and start-up founders
Course Outline
Day 1
Need of an Administrative Assistant
- Recognising the employers’ need
- Getting well-versed in employer’s responsibilities
- Job duties
- Setting up a workstation
- Work planning
- Dictation
Day 2
Telephone Handling and Etiquettes
- Taking and screening calls
- Taking messages
- Telephone manners
Day 3
Handling of Mail
- Inward and outward mail
- Email etiquettes
- Physical mail
- Electronic mail
Day 4
Records Management
- Filing system
- Filing equipment
- Documentation
- Maintaining confidentiality
Day 5
Business Communication and Networking
- Business correspondence
- Drafting business letters
- Internal business communication
- Preparing business reports
- Business networking on behalf of the employer
Day 6
Computer and Technical Skills
- Word processing applications
- Spreadsheet’s software
- Presentation skills
- Internet skills
- Using the internet for research
- Office equipment
Day 7
Introduction to Book-keeping
- Recording financial transactions
- Basics of Accounting
- Source documents
- Financial statement
- Reading financial reports
Day 8
Time Management
- Prioritizing projects
- Time management strategies
- Planning ahead
About Dubai
Dubai, located on the Persian Gulf, is one of the seven United Arab Emirates and one of the most popular tourist destinations in the world. The discovery of oil in the region has made Dubai extremely wealthy, allowing it to build the glittering skyscrapers that it is now famous for. That wealth is strongly in evidence in Dubai and visitors will see luxurious buildings and supercars aplenty. Perfect beaches and endless shopping opportunities are to key to Dubai's attractions. Flights to Dubai open up the city's cultural attractions to tourists, with beautiful mosques, museums and art galleries scattered throughout this ultra-modern metropolis.
Things to do and places to visit in Dubai
Dubai's wealth has made it famous for building ever taller buildings and creating artificial islands off its shores. The city's hotels are luxurious and shoppers will love its extensive shopping malls which showcase all the world's top brands. Dubai's attractions don't end there. Dubai also caters to adventure lovers, who can jump in a 4x4 or on a board to speed over dunes outside the city. Local culture mustn't be forgotten either, and visitors have wonderful mosques to visit and old districts to explore. All that combined means that a flight to Dubai is sure to lead to an unforgettable holiday.
When visiting Dubai, be sure to:
- Go to the observation deck of the Burj Khalifa, the tallest building in the world.
- Admire the intricately beautiful Grand Mosque, which has the tallest minaret in the city.
- Understand the local history and culture with a visit to the Dubai Museum.
- Discover objects from the 6th century at Jumeirah Archaeological Site.
- Go skiing – That's not a joke, the Mall of the Emirates houses a snowdome.
- Go shopping at the Mall of the Emirates or the Dubai Mall.
- Explore the desert surrounding the city – either by 4x4 or atop a camel.
- Eat fantastic seafood at Dubai Marina.
- Cool off at the Wild Wadi Waterpark.
- Marvel at gorgeous Arabic calligraphy at Jumeirah Mosque, the biggest in the city.
- Take a yacht tour around the artificial islands of Palm Jumeirah.
- Haggle for souvenirs in one of the city's souks.
- Wander around the traditional building in Bastakiya District.