24 - 28 Mar 2025
Amsterdam (Netherlands)
Hotel : Grand Hotel Amrâth Amsterdam
Cost : 5250 € Euro
What does an administrative assistant do? The administrative assistant is a diverse role needed by almost every office to perform a variety of clerical and administrative tasks. There is an array of support tasks that have to be executed promptly and order to ensure coordination among the fundamental business functions.
Administrative Assistants may work on a one-on-one basis with the executives, high-ranking officials, and managers or may work for a particular team, project, or department. Their job is to handle different interrelated interactions between the organization and its employees to ensure coordination and productivity.
Develop organizational skills within the participant with a view of utilizing organizational resources to the optimum
Prepare participants to be active in situations of stress with a problem-solving mindset along with a creative approach
Inculcate within the participants the basics of routine tasks such as answering phone calls, taking notes, arranging meetings, etc.
Preparing participants for specialized job responsibilities specific to certain industries such as Administrative Assistants to financial officials will be required to understand the basics of accounting and financial management, reading financial reports, gathering financial data, and so on
Release the Executives and managers from the burden of cumbersome tasks that don’t involve personal interference of the manager and thus allow them to focus on the most important jobs as the support tasks would be taken care of by the administrative assistants
To develop the participant into a person who acts as a connecting link between the manager and the rest of the organization
Interactive sessions and lectures
Presentations
Management games
Roleplaying/modelling
Case studies
Group discussions
Problem-solving sessions
A well-trained administrative assistant will systematically perform clerical duties and thus the rest of the team, managers will be able to dedicate their time and resources solely to major functions
A competent Administrative Assistant will be like the face of the company who greets clients on a regular basis. Specifically, due to this reason, the training program also focuses on helping the participants develop a candid and friendly demeanour towards the clients or visitors
With proficient communication skills, administrative assistants are capable of turning into the nerve centre of business communication. Communication may take place through them and they can streamline the necessary information to required authorities timely.
Participants will become adept at performing office procedures through practical knowledge acquired during the course of the certification
Gain familiarity with various technical and computer skills
Develop a creative mindset that promotes innovation and problem solving
Gain the prestige of becoming an asset for the company, thereby boosting self-confidence
Enhanced skill set will increase the employability of the participants and help them gain an advantage over peers
Administrative assistant
Administrative Coordinator
Office assistants
Office clerk
Office secretary
Front office managers
Receptionists
Supervisors
General managers
Entrepreneurs and start-up founders
Day 1
Need of an Administrative Assistant
Recognising the employers’ need
Getting well-versed in employer’s responsibilities
Job duties
Setting up a workstation
Work planning
Dictation
Day 2
Telephone Handling and Etiquettes
Taking and screening calls
Taking messages
Telephone manners
Day 3
Handling of Mail
Inward and outward mail
Email etiquettes
Physical mail
Electronic mail
Day 4
Records Management
Filing system
Filing equipment
Documentation
Maintaining confidentiality
Day 5
Business Communication and Networking
Business correspondence
Drafting business letters
Internal business communication
Preparing business reports
Business networking on behalf of the employer
Day 6
Computer and Technical Skills
Word processing applications
Spreadsheet’s software
Presentation skills
Internet skills
Using the internet for research
Office equipment
Day 7
Introduction to Book-keeping
Recording financial transactions
Basics of Accounting
Source documents
Financial statement
Reading financial reports
Day 8
Time Management
Prioritizing projects
Time management strategies
Planning ahead