Every business needs great office administrators. The success of every flourishing business is excellent office administrators, be they a clerk, coordinators, secretaries, or office managers.
This job takes a special kind of person to perform such tasks. Efficient workers of an organization have often been labeled the fuel for that organization; in that sense, Office administrative assistants are like the engine that coordinates, regulates, and keeps things going. The main function of such roles is to guarantee the smooth operation of all processes within an organization.
By the end of the Administrative Skills Training Course, participants of this program will be able to:
Improve their organizational skills and show new levels of productivity
Organize file systems to enhance overall efficiency
Write business letters, documents, and email communication
Effectively use business office applications
Execute office processes efficiently
Develop plans to accomplish their responsibilities more effectively
Comprehend the methods of Planning, Organizing and Regulating
Understand the abilities of Priority Management
Discover ways to make quicker decisions
Understand Emotional Intelligence and its principles at work
Strengthen telephonic skills to better serve employees and customers
Understand the basics of data management for better productivity
Become a master of time management techniques
Improve your stress endurance skills
This training is very interactive as participants from all backgrounds participate in this program and share their own administrative experiences and tasks.
Customized modules can be assembled for administrative-specific learning. This program involves discussions, activities, and role-plays.
The organizational benefits of employees who take part in this Administrative Skills Training Course will be as follows:
Refine your understanding of the business and the organization
Become a multicultural individual and handle people differently
Participants improve their written communication
Understand how to handle customer complaints
Develop stronger relationships with your co-workers and organization
Increase your efficiency to benefit you and your company
Use interpersonal connections in the workplace
Use automated software and basic accounting software
A decline in workplace stress is noticed
Applicants who enroll in this Administrative Skills Training Course will benefit in the following ways:
Improve verbal and non-verbal communication skills
Learn to build better connections and business relationships
Explore different personality types and adapt to behaviours suitably
Participants become goal-oriented in different aspects of their life
Enhanced assertiveness is observed among the participants
Increased self-value leads to increased motivation
Individuals are able to manage personal and work time effectively
Our Administrative Skills Training Course is of importance for everyone who plans to have a career as a skilled administrator:
Office Managers
Administrators
Secretaries
Receptionist
Administrative Assistants
Administration Officers
Personal Assistant (PA)
Executive Assistant (EA)
Virtual Assistant
Legal or medical administration officers
The course outline and the areas that would be covered during the Administrative Skills Training Course are as below:
Day1
Importance of an Administrator
Finding your job’s importance and value
Understanding Your Business and Organization
Work Management: Best Practice techniques
Skills to be a productive Administrator
Handling Processes and People
Inter-Departmental Management
Fostering an Operational Office Management System
Techniques and Principles for a successful administrator
Designing a process flow for different office work
Forming schedules and To-Do Lists
Efficiently using Planners and Outlook
Building an office management system that works
Framework for a successful Office Management
Implementing administrative workflow
Day 2
Developing into a Successful Administrator
Creating value and recognition for the position
Fostering a positive attitude in the workplace
Being assertive and maintaining the right balance
Having command of the responsibilities
Being a successful Negotiator and Influencer
Managing Working connections at deferent levels
Understanding Conflict Management
Forming a Serving Attitude and Mindset
Serving internal and external clients and stakeholders
Understanding the root cause of people needs
Removing services barriers and becoming accessible
Best methods to build rapport
Delivering excellent customer service
Grow Into becoming the face of your organization
Handling complaints sensitively
Day 3
Basic Office Software and Technology
The use of technology
Heading towards a paperless system
Using office technology to the fullest
Document processing Software’s
Worksheet Software’s
Presentation Software’s
Information and Data Management
Developing Statistical Information
Desk Management
Event and Travel Management
Travel Arrangements
Events Management
Meeting Management
Business Correspondence and Communications
Filing and Documentation of files
Effective ways of handling papers
Basic Accounting Skills
Day 4
Corporate Meetings
Organizing Business meetings
Elements of productive meetings
Coordination of business meetings
Preparing meeting agendas
Monitoring timelines
Drafting the minutes of meetings
Time Management Skills
Effective Time Management
Diary Management
Calendar management
Managing Interruptions
Multitasking Skills
Dealing with Complex situations
Handling Conflicting Priorities
Maintaining time logs
Day 5
Telephonic Skills as an Office Administrator
Productive telephonic methods
Telephone Etiquette and behaviour
Principles of effective listening
Professional business calls
Phone systems and applications
Handling difficult callers
Records Management and Filing
File Management Techniques
Creating efficient filing systems
Organizing your office processes
Organizing physical files
Organizing electronic files
Document control
Records Management Systems
Best Practices
Effective Interpersonal Office Skills
Enhancing your verbal communication skills
Identifying and using body language
Stress Management
Business Protocol and Etiquette
Coordinating with Senior Management
Dealing with different personality types
Multi-cultural workplace
Handling office politics and confidentiality