The Oxford Business Excellence for Healthcare Professionals Certificate Program

This 10-day training course combines the principles of Business Excellence and the delivery of patient-centered healthcare provision on a journey towards Excellence. The Business Excellence Model encompasses all aspects of organizational activities and encourages improvement through fact-based evidence. It encourages a culture of learning and innovating, whilst also ensuring effective processes that deliver quality care.

The program starts with a review of global healthcare systems, demonstrating their advantages and disadvantages. This is followed by a day on Quality systems and frameworks, focusing on the European Foundation for Quality Management’s Excellence Model and its RADAR principles. Each subsequent day of the program addresses the elements of the model and how to apply them in the provision of healthcare.

This Training Course will highlight:

• Different healthcare systems’ advantages and disadvantages
• The principles of Business Excellence and the RADAR logic
• Case Studies showing the application of business excellence assessment in healthcare organizations
• Culture of innovation and learning required to deliver excellent outcomes
• Application of a holistic framework to deliver excellent healthcare

At the end of this training course, you will learn to:

• Explore different healthcare systems
• Gain an understanding of EFQM Excellence Model principles
• Understand patient-center care and the need for effective partnerships
• Learn to use the model for self-assessment on the road to excellence
• Understand the impact of culture on innovation

This training course is suitable for a wide range of healthcare professionals and managers who will greatly benefit:

• Managers and clinicians jointly responsible for leading healthcare organizations
• Managers and clinicians responsible for quality care provision
• Line and functional managers, team leaders, and supervisors
• Quality management professionals
• HR professionals