Social Customer Care

The Social Customer Care training program: The Corporate Strategies for Operational Readiness guide is designed to examine social media customer care through a functional and operational lens, providing key data sets that showcase the impact and opportunity of providing customer care in social media. There is significant variance in approaches and management of social customer care. Consumers continue to expect more from their social servicing experience, while companies struggle to maintain pace in developing programs that meet customer expectations.

The Social Customer Care training program provides insights into best practices for social customer care and the evolution of program management. While many brands confess to not meeting customer expectations, our goal is to raise situational awareness so that we can begin to better align with customer wants and needs.

At the end of the course, participants should be able to:

• Comprehend all aspects of Customer service and customer care.
• Understand your customer and the digital customer’s behaviors.
• Develop a unique communication style through Social Media Channels.
• Respond professionally to customer inquiries on social media.
• Handling Customer Complaints professionally.
• Develop engaging content for their social media pages.
• Manage customer expectations from start to finish of the service lifecycle.
• Understand the Customer Service Satisfaction Requirements

This course is targeted at:

• Social Media Managers.
• Social Media Staff.
• Customer Service Managers.
• Customer Service Staff