Quality Assurance and Quality Control (QAQC)

This Quality Assurance and Quality Control training Program is designed to develop the delegates’ skills in quality assurance and quality control and give them the best practices they require to implement different types of quality programs, including Total Quality Management (TQM), within their organization. Quality assurance and control are integral components of a quality management system that ensure that the product or service being delivered meets the customer’s expectations.

Quality assurance and Quality control systems provide guidance on principles, methods, and best practices for organizations to strive for excellence in everything they do. Quality management is a leadership practice that has a positive impact on the entire work environment. Effective leaders build a solid foundation that allows them to develop truly committed employees with high morale and improved performance, providing employees with opportunities for participation, problem-solving, and teamwork, it creates a level of motivation within each employee.

At the end of the training program, the participants will be able to:

• Define the major benefits to the organization of Total Quality Management
• Understand the impact of leadership to support quality management systems
• Develop measuring and improvement processes for quality assurance and control
• Describe how TQM can be introduced into their workplace
• Identify useful quality improvement techniques for continual improvement
• Discuss the importance of quality standards, models, and awards (ISO, TQM, Malcolm Baldrige, EFQM, etc.)

• Senior Management
• Quality Assurance and Quality Management Managers and Staff
• Department Managers
• Team Supervisors
• Human Resource Managers
• Training Managers
• Customer Service Professionals